Service Lead- Illawarra
Job No:
FLS99
Location:
Unanderra
Full Time | Based in Illawarra
Lead high-quality NDIS services and make a lasting impact.
Join Flagstaff and provide leadership, operational oversight and strategic direction to teams delivering person-centered supports across the region. Help drive service excellence, workforce performance and positive outcomes for people with disability.
Who We Are
The Flagstaff Group is a respected NDIS provider with almost 60 years of history delivering life skills training, school transition support, employment programs, and community inclusion initiatives across the Illawarra, Shoalhaven and Macarthur. At Flagstaff, we only see abilities and we are committed to fostering meaningful pathways for people with disabilities.
What Will My Role Entail?
As Service Lead, you will play a pivotal role in leading and supporting NDIS service teams to deliver high-quality, person-centered outcomes for participants. Working closely with internal teams, participants, families and stakeholders, you will drive service excellence, workforce performance and continuous improvement while ensuring compliance with NDIS requirements and organizational objectives.
- Leading and supporting NDIS service teams to achieve positive participant outcomes
- Driving service quality, compliance and continuous improvement initiatives
- Building and maintaining strong stakeholder and community relationships
- Overseeing rostering, workforce performance and operational service delivery
- Interpreting NDIS plans and supporting participants to achieve their goals
- Coaching, mentoring and developing Team Leaders and frontline staff
- Identifying opportunities for service innovation, growth and operational improvements
- Ensuring services are delivered in line with NDIS Quality and Safeguards requirements
About You
You are a confident and capable leader with a passion for supporting people with disability to achieve meaningful outcomes. Whether your background is in disability services, community services, education, employment services or a related field, you bring strong leadership, excellent communication skills and a commitment to delivering high-quality, person-centered supports. What matters most is your ability to lead, inspire and support learning
To be successful in this role, you will have:
- Tertiary qualifications in Community Services, Disability, Training & Assessment or a related field, or equivalent industry experience
- Demonstrated leadership and people management experience
- Strong communication and stakeholder engagement skills
- Sound knowledge of the NDIS and Quality & Safeguards framework
- Excellent organizational skills with the ability to manage competing priorities
- High-level administrative and digital literacy skills, including Microsoft Office
- The ability to build positive relationships with participants, families, staff and external stakeholders
- A proactive approach to problem-solving, continuous improvement and service excellence
- Current NSW Driver License
- NDIS Worker Screening Check, Working With Children Check and National Police Check (or willingness to obtain)
- Senior First Aid Certificate (or willingness to obtain)
What We Offer
- Rewarding leadership role with purpose and impact.
- Be part of a supportive and values-driven non-profit organization with a strong local reputation.
- Extensive learning and development opportunities.
- Hourly rate as per - SCHADS Level 4 + 12% Superannuation
- Salary packaging (up to $15,900 tax-free).
- Recognition and staff celebration programs.
- Employee Assistance Program (free confidential counselling).
Interested Applicants
If you are ready to take the the next step of your career in leadership, we would love to hear from you! Please submit a resume and cover letter that outlines how your experience and skills match the above criteria. Click here to obtain the full job description.
Applications Close: 2 July 2026
At Flagstaff we believe in performing to the best of our ability for the good of the team and our customer.
We celebrate a culture of helping others and maintaining a positive ‘can do’ attitude and where our behaviors are underpinned by our values.
We offer our staff opportunities for career progression and salary sacrifice opportunities to permanent staff. An Equal Opportunity Employer, the Flagstaff Group Ltd is a Supported Employment Enterprise funded by the Australian Government and self-funded through our social enterprise, grants, and investments. The successful applicant will be required to undertake a National Criminal History Check, Working with Children Check and NDIS Worker Clearance.
