Taxi Dispatcher

Job No: GCCabs20

Location: Helensvale, Gold Coast

Employment Status: Full Time

Closing Date: 28 Sep 2015 AEST

Gold Coast Cabs is a leading provider of passenger transport services in Queensland. We are heading into an exciting time with the Gold Coast hosting the 2018 Commonwealth Games and our focus is on meeting and exceeding our customers’ expectations with world class service. At the same time we are passionate about our employees and pride ourselves on our team culture and our internal development opportunities.

We have a full time opportunity for superior customer service specialists to become a Taxi Dispatcher within our Customer Service Centre team. Taxi Dispatchers are responsible for the coordinating and dispatching of taxis bookings, communicating with taxi drivers over 2 way radio and assisting with inquiries regarding bookings, emergency procedures and all other inquiries as per company guidelines.

Applicants must be able to work a rotating roster which includes mornings, afternoons, and overnight shifts, as well as weekends and public holidays. Applicants who cannot work these shifts need not apply.

Why join the GC Cabs team?

At GC Cabs we are passionate about our employees and understand they are the most important asset to the business. We pride ourselves on our friendly and supportive team culture and our internal development opportunities.

Key responsibilities of a Dispatcher:

• Attend to inquiries from taxi drivers
• Manage, allocate and prioritise taxi bookings to ensure all jobs are dispatched in a timely manner
• Assist drivers that are in a safety situation
• Keep accurate records of all driver or customer safety incidents
• Monitor call queues and assist in answering incoming calls
• Assist in training, coaching & mentoring other employees
• Obtain and confirm the necessary information from the customer regarding their booking, record all data accurately and dispatch the job to the fleet
• Provide customers with fare estimates

What are we looking for?

• Substantial customer service experience
• Professional telephone manner
• Highly developed decision making and problem-solving skills
• Proven negotiation and conflict resolution skills
• Intermediate computer skills and touch typing skills
• Ability to remain calm, manage stress and work under pressure
• Work quickly and accurately with the ability to multitask
• Excellent communications and interpersonal skills
• Ability to work autonomously and as part of a team
• Sound knowledge of the Gold Coast region

Hours:

• Permanent full time = 38 hours per week any 5 out of 7 days, rotating roster of day shifts, afternoon shifts and overnight shifts.

Wage:

• $20.50 p/h + night and wknd penalties + 9.5% super

Commencement date:

Immediately

Interested in becoming part of the Gold Coast Cabs team? Apply now!

Applicants must attach their resume and a cover letter addressing the selection criteria above (no more than 2 pages).

Applications close at 9am Monday 28^th September 2015.