Make a real impact every day by leading services that support people to live safely, confidently and independently. As Coordinator Operations (LC‑SS), you’ll oversee staff, quality systems and daily operations to ensure participants receive the highest standard of care. If you’re passionate about people and committed to service excellence, this role offers the opportunity to lead with purpose.
Why Work With Us
Working with Glen Innes Severn Council means contributing to essential community services in a supportive, safety‑focused environment. Employees enjoy a range of benefits, including:
Salary packaging options
Nine‑day fortnight
Long service leave after 5 years
Corporate wellbeing programs and vaccinations
PPE supplied
Ongoing training and professional development
About Our Region
Glen Innes Severn Council spans 5,487 km² in the New England region of NSW, covering Glen Innes and the villages of Deepwater, Emmaville, Glencoe, Wellingrove and Red Range. The area offers a friendly rural lifestyle, short commutes, affordable housing, access to beaches and regional centres, and excellent recreational and sporting facilities.
About the Role
The Coordinator Operations (LC‑SS) ensures Life Choices – Support Services are delivered safely, compliantly and in line with participant needs. You will coordinate staff, manage quality and risk systems, oversee financial and administrative processes, and support continuous improvement across service streams.
Key Responsibilities
Coordinate person‑centred Life Choices – Support Services and support internal audits and compliance activities.
Maintain staff records, manage mandatory training and oversee onboarding for Direct Support Workers.
Lead quality assurance activities, internal audits and continuous improvement processes.
Oversee financial administration including claims, invoices, expenditure tracking and accounts receivable.
Support participant enquiries, stakeholder feedback processes and NDIS Portal access.
Manage facility maintenance requirements and Meals at Home administration.
Provide day‑to‑day leadership to Customer Service Officers and Direct Support Workers, including coaching, performance support and workflow coordination.
Who You’ll Lead
Customer Service Officer
Casual Direct Support Workers
Casual Customer Service Officer
About You
Essential
Diploma qualification relevant to the role
Substantial experience in operational management within aged care or disability services
Demonstrated experience coordinating quality systems, audits and compliance requirements
Ability to maintain staff records, manage mandatory training and support onboarding
Strong financial and administrative skills, including budget tracking and database/reporting system management
Excellent communication skills for participant engagement, stakeholder liaison and team collaboration
Strong organisational skills with the ability to prioritise and meet deadlines
Ability to meet requirements for Criminal Record Check, Police Check, NDIS Worker Screening, Working With Children Check and hold a Class C driver licence
Desirable
Class LR driver licence
Experience with MYP client database and rostering system
Current First Aid Certificate
Interested In Applying?
Carefully download and read the Guide to Applying for Employment, together with the position description to familiarise yourself with the role and application process
Please upload documents in PDF or word format only
Please note that as part of Glen Innes Severn Council's recruitment process, prior to an offer of employment being made, recommended candidates will be required to undertake pre-employment checks. This may include: reference checks; national criminal police check; functional/medical assessment; qualification verification; Working with Children Check and NDIS verification.
Our recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting an application to avoid missing crucial updates and outcomes. Email communication notifications are used for but not limited to: application received, interview booking tools, confirmation of interview, request for references/more information, delay notifications, testing/assessments (aptitude/psychometric/industry specific) and application outcomes (unsuccessful before or after interview)
Please regularly check your 'junk mail' or ensure our email address jobs@gisc.nsw.gov.au is set to trustworthy
Council is an EEO employer. Women, Aboriginal people and Torres Strait Islanders, people with a disability, and members of racial, ethnic, and ethno-religious minority groups are encouraged to apply.
Bernard Smith - General Manager
Promoting a safe and healthy workplace
Apply Now
Allows you to pre-fill the application using your SEEK profile information and resumé
