Casual Administration/Customer Service Officer

Job No: GISC91
Location: Glen Innes

  • From $27.94 per hour (plus casual loading and super)

Do you want to be part of something challenging and rewarding? Are you passionate about our community? If so, joining the Glen Innes Severn Council might be the right career move for you.

Working for Council means you'll be joining a dedicated team where your individual effort is part of something much bigger – delivering great things for our community.

The Council covers an area of 5,487km2, and is located in the beautiful New England area of NSW.  This area encompasses the town of Glen Innes and villages of Deepwater, Emmaville, Glencoe, Wellingrove and Red Range. We're proud of the contribution our community makes to this vibrant, dynamic and attractive area in which to live and work.

Glen Innes offers an attractive lifestyle including a well serviced and friendly rural community, laid back living, short commuting times, affordable housing, easy access to NSW north coast beaches and larger regional centres, and terrific recreational and sporting facilities. 



As part of our team you will have the opportunity to make a real difference to our community, working with a diverse range of passionate, supportive and engaging people within a collaborative environment. You will also be part of a workplace that offers competitive employee benefits and opportunities and encourages professional development including:

  • Corporate wellbeing programs
  • Employee vaccinations
  • PPE supplied
  • Training and development programs
  • Education assistance


Council is seeking suitably qualified persons who are interested in becoming part of Council’s casual employment pool to undertake work across a wide and varied range of positions and departments.

You will undertakes general administration duties and greets customers and visitors to Council's offices, responding to enquiries made in person or by telephone, by performing the following duties set out in the attached information package.


Specifically, you will have:


  • Demonstrated interpersonal skills with a strong customer service focus. 
  • Excellent oral and written communication skills. 
  • Demonstrated attention to detail, including the ability to accurately calculate and balance cash transactions. 
  • Sound computer skills, particularly data entry skills, spreadsheets, word processing, Internet and email. 


  • Qualifications in Business Administration or the equivalent. 
  • Familiarity with Practical Plus local government accounting software. 
  • Current Class C (car) drivers licence. 


Applications will be accepted on an ongoing basis and will be reviewed as they are received.

Carefully read the Information Package to familiarise yourself with the role and application process

Enquiries relating to the application process or the position itself may be directed to Helen Stapleton on (02) 6730 2303 or email

Please note that as part of Glen Innes Severn Council's recruitment process, prior to an offer of employment being made, recommended candidates will be required to undertake referee checks, police checks and a functional assessment with Council’s physiotherapist. 

All correspondence will be via the email address you supply as part of your application, therefore please ensure that the email address is valid and that you check it regularly (please be sure to check your junk email also).

Council is an EEO employer. Women, Aboriginal people and Torres Strait Islanders, people with a disability, and members of racial, ethnic, and ethno-religious minority groups are encouraged to apply. 


Craig Bennett - General Manager

Promoting a safe and healthy workplace 


Information Package



Apply Now

Personal Details * Required field