Customer Success Manager

Job No: GOAUSCSM1
Location: Melbourne or Brisbane

The opportunity

 

Our GO1 Customer Success Managers act as client advocates and work with internal departments to ensure that client needs are understood and satisfied.

The purpose of the role is to develop long-term relationships with a growing portfolio of clients, connecting with key business stakeholders and championing GO1 products and services within them.

As our new Customer Success Manager, you will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions and services according to customer needs and use cases.

 

Position Requirements:

  • Minimum 5 years’ experience in a Customer Success role 

  • Proven track record of realising up-selling opportunities with existing customers
  • Excellent Communication skills (listening, explanatory, persuasion, negotiation)
  • Excellent Project Management skills
  • High ability to empathise and be likable, on the phone, email, chat and in person
  • Technical troubleshooting skills
  • Business Analysis skills
  • Ability and willingness to travel
  • High alignment to the GO1 Values

 

Your Responsibilities

  • Customer satisfaction is key to the role of Customer Success Manager - your responsibility is to create an excellent customer experience and ensure that the GO1 customers are maximising value from the GO1 system
  • Assist customers by answering any questions, building courses or reports and any other configuration in the system that may assist the customer in utilising GO1 to its full potential
  • Proactively reach out to customers and find solutions that will assist them. Proactively resolve any occurring problems.
  • Grow the user base on the platform by identifying and realising up-selling opportunities
  • Take ownership of any issues raised by GO1 customers

 

Meet GO1

Learning is the most noble impactful activity one goes through. It has the potential to change lives (sometimes save them), make people grow, become more capable, contribute more and generally be happier.

A Y-Combinator startup, GO1 is opening up a new world powered by learning. We are fast becoming an Australian success story by utilising the latest technology, supercharging teams of developers, and harvesting their collective.

Proactiveness and the pursuit of ideas fuel the Engineering capability at GO1, and foster innovative behaviour that has helped to accelerate GO1’s market dominance.

 

Why you will love working with us

  • Vibrant & Dynamic – We love what we do, we work hard to do it but we’re flexible and we have fun in the process 

  • Smart & Authentic – We’re a clever bunch and we love to share knowledge and experiences with each other – we’re also not afraid of some robust discussion

  • Great work space – Enjoy free coffee, snacks and regular celebrations on site. We have been listed as a 2018 Australian HR Awards finalist in the Employer of Choice category 

  • We are passionate about Learning - Enjoy unlimited access to the GO1 Learning platform - thousands of training modules are waiting for you!

  • We’re in serious growth – GO1 is on a stable and rapid-growth curve and you’ll have the opportunity to grow with us

 

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