Enterprise Customer Success Manager

Job No: GOECSM1
Location: Melbourne, Sydney or Brisbane

The opportunity

This is a unique opportunity to join the growing Customer Success team and work with HR departments of large enterprises across the country to solve their training needs.

You will be training businesses on the GO1 product, create unique product solutions and develop long-term relationships.

As our new Enterprise Customer Success Manager, you will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions and services according to customer needs and use cases.

 

Position Requirements

Experience within the training industry, SaaS or looking after business customers is not required, but may be helpful.

Most importantly, you are customer-focused, have an incredibly strong attention to detail and can find solutions that work for both GO1 and our business customers.

  • You have at least 4 years of experience working in Customer Success, Account Management or Learning & Development, looking after Enterprise and core customers

  • You have a track record of managing and growing key client accounts
  • You love the customer and you keep them front-of-mind in everything you do
  • You are a good listener - You are good at listening to your customers and understanding their underlying problem - even if they do not clearly communicate them to you
  • You are a problem solver - you understand your customers core issues and with the help of your technical expertise, you come up with possible solutions, both short term and long term
  • You are a strong communicator - you can explain the GO1 system to technical and non-technical people and get them excited about our learning solution
  • You are a team player - we are a friendly, supportive and hard-working team and we want you to fit right in
  • You are organised - you will be managing a large portfolio of customers independently and you respond to them in a timely manner
  • You love learning - you are passionate about the GO1 product and you love sharing your knowledge with your colleagues

 

Your Responsibilities

  • You will be managing a portfolio of existing Enterprise accounts
  • Customer satisfaction is key to the role of Customer Success Manager - your responsibility is to create an excellent customer experience and ensure that the GO1 customers are maximising value from the GO1 system
  • Assist customers by answering any questions, building courses or reports and any other configuration in the system that may assist the customer in utilising GO1 to its full potential
  • Proactively reach out to customers and find solutions that will assist them. Proactively resolve any occurring problems
  • Grow the user base on the platform by identifying and realising opportunities for growth
  • Take ownership of any issues raised by our valued GO1 customers
  • Share knowledge with your colleagues and contribute to the GO1 learning culture
  • Regular travel for client visits required

 

Meet GO1

A graduate of Y-Combinator, the GO1 team are disrupting workplace learning and changing the way organisations across the world train their teams.

With the goal of being the most used source for professional learning by 2020, GO1 merges technology and learning to help millions of users learn and grow in their careers.

Our GO1 employees enjoy a relaxed office environment in the suburb of Underwood. We also benefit in company wide team building events and a diverse and supportive team to help advance your career.

  

Why you will love working with us

  • Vibrant & Dynamic – We love what we do, we work hard to do it but we’re flexible and we have fun in the process 

  • Unique culture – Be part of a dynamic, supportive and free thinking team that applauds creativity and encourages individuals to share their ideas and opinions

  • Great work space – Enjoy free coffee, snacks and regular celebrations on site

  • We are passionate about Learning - Enjoy unlimited access to the GO1 Learning platform - thousands of training modules are waiting for you!

  • We’re in serious growth – GO1 is on a stable and rapid-growth curve and you’ll have the opportunity to grow with us

 

If you're passionate about improving the future of how we learn and have relevant skills and experience, please consider applying even if your background doesn't perfectly match our ideal credentials. We are committed to diversity and especially encourage members of underrepresented communities to apply.

Please note that only shortlisted candidates will be contacted.

Recruitment agencies - please leave this one to us, we've got it covered.

 

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