• Ongoing full-time role located in Adelaide CBD
• Make a difference every day for people living with a disability
• Competitive salary + salary sacrifice options

About Guide Dogs SA/NT

At Guide Dogs SA/NT we use our expertise in dogs and vision to promote independence, participation, inclusion and wellbeing for people with low vision, blindness or specialised support needs.

We offer a collaborative, flexible working environment and opportunities for growth and development.

About the role

Reporting to the Client Support Team Leader, you will contribute to building strong, customer-centered relationships with our clients, our Client and Corporate Services teams, as well as other key stakeholders to coordinate service agreements for clients that reflect their choices and translate to best possible service outcomes. Responsibilities include but are not limited to:

• Apply customer centric principles to all client interactions from first enquiry to intake and service delivery.
• Develop and maintain an advanced knowledge of, and proficiency with, the client relationship management system to accurately input client referrals, maintain client records, open programs, perform data integrity checks and add services.
• Prepare and monitor all fee for service client documentation and data including service agreements and quotes in a timely and accurate manner and in accordance with the relevant funding bodies and Guide Dogs SA/NT’s policies and procedures.
• Work collaboratively with clients and staff to provide a continuous, efficient rostering and scheduling service including associated travel requirements.
• Provide an accurate, timely, and professional general administrative service to Client Services and Dog Services teams.

Our operating hours are Monday to Friday between 8:30am and 5pm. Client support staff are required to be available during operating hours to offer support both via phone and face to face as required.

About you

You will be an energetic client and customer service extraordinaire with strong administrative skills and a passion for helping others, particularly those living with disability, their families and carers.

Key skills and experience:

• Previous experience in a similar Allied Health role with demonstrated experience with appointment scheduling and diary management
• Ability to work autonomously and with your strong interpersonal skills you are able to contribute to a positive team environment.
• Strong administrative skills with an eye for detail and advanced computer literacy including demonstrated experience working with a range of data management systems
• Ability to determine and negotiate priorities, exercise initiative and judgement where required.
• Ability to manage time and work effectively under pressure and meet deadlines.
• Excellent written and verbal communication and ability to confidentially manage personal data.
• Experience working within various client relationship management (CRM) systems is essential to this role.

Tertiary qualifications (or currently completing/experience in) business administration or a related discipline would be an advantage but is not essential.

Relevant DHS and NDIS employment clearances will be required upon appointment (costs covered by Guide Dogs SA/NT).

Benefits

• Make a difference for people living with vision loss and specialized needs, within a supportive team who are passionate about what they do.
• Opportunity to salary sacrifice and maximize your take-home pay.
• Employee Assistance Program offering counselling and support services.
• Professional development and training opportunities.
• Flexible working arrangements.
• Complimentary annual flu shots.
• Dogs in the office every day!

Learn more

For a complete description of the role’s key responsibilities and requirements, please review the Position Description.

For a confidential discussion please call Jasmine Headlam, Client Support Team Leader, on (08) 8203 8333.

Please ensure your application addresses the requirements of the role as described in the Position Description and enter your details below to apply or apply via Seek.

Applications close by 9am Thursday 2 January 2025.