• Full-time 12-month fixed-term parental leave contract
• CBD location with flexible working arrangements
• Unique opportunity with a well-known values-based, not-for-profit organisation

We currently have an exciting opportunity to work within our Client Services team as a Consumer Liaison Officer on a 12-month full-time parental leave fixed-term contract from early August 2025.

About Guide Dogs SA/NT

At Guide Dogs SA/NT we use our expertise in dogs and vision to promote independence, participation, inclusion and wellbeing for people with low vision, blindness or specialised support needs.

We offer a collaborative, flexible working environment and opportunities for growth and development.

About the role

The role of Consumer Liaison Officer is to provide support to people who are blind or have a vision impairment who require support, counselling, connection to community organisations or additional technical and practical support with vision specific assistive technology.

In addition, this role will act as a community liaison, assist clients to develop independence skills and participate in the Consumer Reference Group.

About you

The successful candidate will have demonstrated experience working within Social Work and client advocacy as well as working with clients with social work supports. Other selection criteria includes:

• Knowledge of the disability sector and NDIS.
• Highly self-motivated with the ability to establish credibility and gain the confidence of a wide range of people from diverse backgrounds.
• Knowledge of vision specific AT products and services.
• Advanced written and verbal communication skills.
• Ability to analyse problems, evaluate alternatives, provide solutions and make decisions based on sound judgement.
• Relevant personal consumer experience is strongly preferred.

Relevant tertiary qualifications, in Social Work or a related discipline (or currently completing) is strongly preferred.

Relevant Police Clearances (covers covered by Guide Dogs SA/NT) will be required.

Benefits

• Make a difference for people living with vision loss and specialised needs, within a supportive team who are passionate about what they do.
• Opportunity to salary sacrifice and maximize your take-home pay.
• Employee Assistance Program offering counselling and support services.
• Professional development and training opportunities.
• Flexible working arrangements.
• Complimentary annual flu shots.
• Dogs in the office every day!

Learn more

For a complete description of the role’s key responsibilities and requirements, please review the Position Description.

For a confidential discussion please call Jason Loh, Clinical Services Team Leader on (08) 8203 8358.

Please ensure your application addresses the requirements of the role as described in the Position Description and enter your details below to apply.

Applications close by 9am Tuesday 15 July 2025.