Assistant Store Managers - Sydney

Job No: HC906
Location: Sydney

Established in 1915, Haigh’s Chocolates is the oldest family-owned chocolate maker in Australia. Run by fourth generation Haigh’s family, we employ over 900 people across 21 retail stores currently located in Adelaide, Melbourne, Sydney and Canberra, as well as online, plus two factories and head office. Using only the finest and freshest ingredients, Haigh’s prides itself on being a chocolate ‘bean to bar’ specialist, committed to the art of premium chocolate making. Haigh’s roast their own cocoa beans, ethically sourced from plantations around the world, to create a unique blend of premium milk and dark chocolate.  Through meticulous artisan skills that include handmade chocolate creation and finishing, combined with advanced manufacturing equipment and techniques, Haigh’s creates exquisite chocolates that look and taste delicious.

As Haigh’s continues to grow and expand across New South Wales, we’re excited to offer permanent, full-time Assistant Store Manager opportunities to passionate retail leaders ready to join us on this journey. With successful stores already operating in the CBD, Bondi, Chatswood, Castle Towers and Miranda, we’re building our presence and it’s a great time to come on board!

Whether you're looking to step up into a leadership role or move across into an exciting new challenge, we’d love to hear from you!

Here’s what’s on offer:
  • Bondi – Join our team at Westfield Bondi Junction.
  • Broadway – Be part of our brand-new store opening in September 2025, located in Broadway Shopping Centre (Glebe).
  • Sydney – Looking for variety? This exciting multi-site position supports stores across NSW during peak periods, new initiatives and team member transitions. It’s a great opportunity for someone who thrives in a dynamic environment and is open to future permanent placement as new stores open.

As an Assistant Store Manager, you'll be a key player in our management team, working closely alongside the Store Manager. Your primary responsibility will be to inspire and support our team, ensuring they consistently provide exceptional customer experiences that leave a lasting impression!

Key responsibilities include: 

  • Provide exceptional customer service consistently.
  • Lead by example, displaying company values of contribution, determination, and trust.
  • Maintain store presentation standards and cleanliness.
  • Monitor and manage inventory levels, including regular stock audits.
  • Develop in-depth product knowledge and assist in team training.
  • Ensure compliance with store policies and procedures.
  • Adhere to health and safety standards to maintain a safe working environment.

Skills and experience: 

  • Supervisory or management experience in a retail or customer service environment.
  • Some financial literacy knowledge including budgets, profitability, and sales-to-wages ratios.
  • Strong organisational and numerical skills.
  • Effective team development and training abilities.
  • Demonstrated merchandising expertise.
  • Excellent communication and leadership qualities.
  • Commitment to continuous professional growth.

What’s in it for you?

Enjoy a fantastic work-life balance with only one weekend shift per month, a competitive salary and additional “Wellbeing” leave days to help you relax and recharge. You’ll also receive a generous staff discount, be eligible for our annual profitability bonus and have access to exciting learning and development opportunities. With diverse career pathways across our Group, both locally and interstate, there’s plenty of room to grow with us!

Inclusion matters at Haigh’s. We believe that valuing differences in backgrounds, cultures, abilities, and experiences helps create a workplace free from bias and prejudice. We’re committed to making reasonable adjustments throughout our recruitment process and beyond, to ensure a barrier-free and supportive experience for all.

Recruitment agencies will be engaged only when necessary. We kindly ask that you do not contact us or submit candidates unless requested by the People & Culture Team.

 

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