Care Finder Case Manager

Metropolitan - Melbourne, Northwest Office - Travancore

Full Time Basis

INTERNAL ONLY

• Competitive rates: $38.69 - $47.92 p/hr plus superannuation (dependent on qualifications + experience)
• Permanent, Full-time position
• Attractive take-home salary package
• Work within a dynamic and supportive team

Your new role

We are currently seeking a flexible and enthusiastic Care Finder Case Manager to join our dynamic team in North West Office - Travancore. We are looking for candidates with excellent communication skills who can build rapport with those who are socially isolated within the community.

Care Finder Case Managers provide assertive outreach to assist older people who face barriers to accessing aged care and are vulnerable, marginalised, and disadvantaged.

Your responsibilities and duties will include:

• Undertaking assertive outreach to find and connect with marginalised clients, including visiting people in their own homes or other informal locations.
• Conducting comprehensive assessments and develop support plans in collaboration with clients.
• Supporting clients to navigate My Aged Care and other services systems including NDIS to ensure they are receiving the services they want, need and are entitled to.
• Completing/reviewing client file documentation and ensure timely and accurate recording of client information and data.
• Participating in Communities of Practice and peer-based forums to share knowledge and develop strategies to engage with people who need support to navigate the aged care system.

We are looking for candidates with the following:

• A qualification in Social Work, Social Sciences, Welfare or equivalent
• Outreach skills including the ability to locate and establish rapport with both socially isolated people and people with challenging behaviours.
• Experience in working effectively and sensitively with a broad range of clients, including those with high support needs and challenging behaviours
• An understanding of the Housing and Homelessness Service sector My Aged Care, NDIS and other relevant service systems.
• A current drivers licence, and reliable vehicle
• Proven commitment to excellence, accountability and innovation in best practice service delivery in the fields of homelessness and housing support.
• Well-developed communication skills and the ability to engage with people from varying backgrounds.
• First Aid Certificate

 This sounds great! How do I apply?

For more information about the role, you can download a copy of the Position Description here.

Applications can be directed to Paula Burns and submitted via our website

Please upload your documents in PDF Format

Applications close on Sunday 24 May 2026 at 5pm.

We are committed to providing an inclusive workplace that embraces diversity of backgrounds and differences, our Inclusion Statement may be accessed here. We encourage applications from First Nations people, people living with disability, LGBTIQA+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@wintringham.org.au