Operation Officer

Job No: HKTV142
Location: Hong Kong

What Will You Be Doing:

  • Develop standard operation procedure and new operation flow to improve operating efficiency and complies with company policy
  • Liaise with training team to provide staff training for new joiner and supervisory level shop staff
  • Establish the service standard and guidelines for O2O shop staff
  • Perform audit checking to ensure compliance of procedure and policy
  • Optimize shop inventory and pickup quota based on sales figure, backyard area and CBM volume
  • Coordinate with internal departments and perform system UAT for the development and implementation of new systems and programs (eg. POS and HR system)
  • Provide human resource management, IT technical and administrative support for O2O shop and staff
  • Prepare various reports for budget control and expense analysis

Who is our Right Fit:

  • Diploma or above in Business Management or equivalent
  • At least 1 year working experience in retail operation
  • Patient, detail-minded, well-organized, multi-tasking and able to work under pressure
  • Demonstrate positive and a can-do attitude
  • Proficient of both written and spoken English and Chinese
  • Good command of MS PowerPoint & MS Excel
  • More experience will be considered as Senior Operation Officer
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