Operation Officer (O2O)
Job No:
HKTV142
Location:
Hong Kong
What Will You Be Doing
- Develop standard operation procedure and new operation flow to improve operating efficiency and complies with company policy
- Liaise with training team to provide staff training for new joiner and supervisory level shop staff
- Establish the service standard and guidelines for O2O shop staff
- Perform audit checking to ensure compliance of procedure and policy
- Optimize shop inventory and pickup quota based on sales figure, backyard area and CBM volume
- Coordinate with internal departments and perform system UAT for the development and implementation of new systems and programs (eg. POS and HR system)
- Provide human resource management, IT technical and administrative support for O2O shop and staff
- Prepare various reports for budget control and expense analysis
Who is our Right Fit
- Diploma or above in Business Management or equivalent
- At least 1 year working experience in retail operation
- Patient, detail-minded, well-organized, multi-tasking and able to work under pressure
- Demonstrate positive and a can-do attitude
- Proficient of both written and spoken English and Chinese
- Good command of MS PowerPoint & MS Excel
- More experience will be considered as Senior Operation Officer