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Assistant Training Officer - Merchant Experience
Job No:
HKTV174
Location:
Hong Kong
What You will be Doing
- Assist in merchant training workshops, develop merchant education, merchant notices and marketing materials
- Oversee the process of merchant training through needs identification, status reporting, and creation of training and development plans
- Create communication strategy for existing merchant community to promote retention and engagement
- Communicate and work closely with all merchant operation teams and relationship managers, within and outside the company, to ensure key stakeholder and business partner engagement to execute campaigns
- Regular review the workflow in regard to the fast-growing business
- Plan and improve the efficiency of work processes, by working closely with internal stake holders
- Carry out and complete ad hoc projects and tasks assigned by Management
Who is our Right Fit
- Degree in business or other related discipline
- Minimum 1 year of relevant working experience
- Experience in e-Commerce / retail / training / Customer Service/ Marketing industry is an advantage
- Proficient in MS Office, particularly in PowerPoint, knowledge in Salesforce is an advantage
- Good presentation and interpersonal skills
- Fluent written and spoken English and Chinese
- Candidate with more experience will be considered as Senior Merchant Training Officer
- Immediate available is preferred