Merchant Marketing Officer (Merchant Experience)

Job No: HKTV174
Location: Hong Kong

What You will be Doing

  • Assist in merchant training workshops, develop merchant education and marketing materials
  • Oversee the process of merchant training through needs identification, status reporting, and creation of training and development plans
  • Create communication strategy for existing merchant community to promote retention and engagement
  • Communicate and work closely with all merchant operation teams and relationship managers, within and outside the company, to ensure key stakeholder and business partner engagement to execute campaigns
  • Regular review the workflow in regard to the fast-growing business
  • Plan and improve the efficiency of work processes, by working closely with internal stake holders
  • Carry out and complete ad hoc projects and tasks assigned by Management

Who is our Right Fit

  • Degree in business or other related discipline
  • Minimum 1 year of relevant working experience
  • Experience in e-Commerce / retail / training/ Customer Service/ Marketing industry is an advantage
  • Proficient in MS Office, particularly in PowerPoint, knowledge in Salesforce is an advantage
  • Good presentation and interpersonal skills
  • Fluent written and spoken English and Chinese
  • Candidate with more experience will be considered as Senior Merchant Marketing Officer
  • Immediate available is preferred
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