Operational Trainee Program 2023 (Customer Service) $18,000

The key objective of our Customer Service Operational Trainee Program is to develop and foster the potential fresh graduate to explore an extraordinary career path in e-Commerce world and become the pipeline of our key positions.

This 12-month program is designed for all recent graduates in any discipline who wish to develop a career in the e-Commerce industry. With management mentoring, you will rotate to different functional teams.

As an impactful team in the retail technology market, we are serving millions of customers in the Hong Kong ecommerce market. Other than the Tseung Kwan O Headquarter, we also have a Customer Service team in the UK office to serve our customers. We would offer a 1-month exchange programme of Customer Service department in the UK office for outstanding performer(s) of our Customer Service Operational Trainee Program. 

What Will You be Doing

• Handle customers’ enquiries and respond in an efficient and professional manner
• Deliver excellent service in consulting solutions and improve customers’ satisfaction level via different channels
• Provide proactive follow up and quality services
• Work closely with internal parties to ensure timely, efficient and effective service to customers
• Support special of ad hoc projects to ensure the team runs smoothly

Who is our Right Fit

• Diploma or above in any disciplines with less than 1 year’s work experience
• Excellent service manner, problem solving, self-motivated, detailed-minded, positive thinking and willing to work under pressure
• Strong prioritizing and multitasking skills and effectively manage different timelines
• Good team spirit and potential leadership ability
• Excellent command of English, Cantonese and Mandarin
• Proficiency in Chinese word processing & MS Office is essential

What we offer

• Career Progression: Senior Customer Service Officer (passed successfully after 12-month)
• 1-month exchange programme of Customer Service department in UK office for outstanding performer(s).