Social Media Assistant (Welcome Recent Graduates)

Job No: HKTV290

Location: Hong Kong

Employment Status: Full-time

Closing Date: 1 Feb 2031 HKT

What You will be Doing

Manage social media platforms by responding to customer inquiries and complaints in a timely manner
Engage with customers on social media platforms to build the strong image of HKTVmall
Work with other departments to solve customer issues and improve customer satisfaction
Escalate issues timely and correctly to team lead or supervisor to ensure high quality of service is maintained
Handle product review, investigation and draft reply accordingly
Closely and pro-actively monitor the article content of social commerce platform to enhance brand’s social media presence
Prepare daily reports
Perform any ad hoc tasks as assigned

Who is Our Right Fit

University degree holder
Minimum 1 year of relevant experience, preferably in social media management or customer service field
Exceptional writing and verbal communication skills in English and Cantonese
Excellent interpersonal and communication skills
Proactive with good team spirit and a can-do attitude
Self-motivated with the ability to work independently under pressure
Detail-minded and customer-oriented
Experience working in a fast-paced environment is preferred
Shift duty is required including weekdays, weekends & public holidays

Apply Now

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Questions

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Social Media Assistant (Welcome Recent Graduates)

Job No: HKTV290 Location: Hong Kong Employment Status: Full-time Closing Date: 1 Feb 2031 HKT

Personal Details * Required field

Questions

Job No: HKTV290

Location: Hong Kong

Employment Status: Full-time

Closing Date: 1 Feb 2031 HKT