Social Media Assistant (Welcome Recent Graduates)

Job No: HKTV290

Location: Hong Kong

Employment Status: Full-time

Closing Date: 1 Feb 2031 HKT

What You will be Doing

Manage social media platforms by responding to customer inquiries and complaints in a timely manner
Engage with customers on social media platforms to build the strong image of HKTVmall
Work with other departments to solve customer issues and improve customer satisfaction
Escalate issues timely and correctly to team lead or supervisor to ensure high quality of service is maintained
Handle product review, investigation and draft reply accordingly
Closely and pro-actively monitor the article content of social commerce platform to enhance brand’s social media presence
Prepare daily reports
Perform any ad hoc tasks as assigned

Who is Our Right Fit

University degree holder
Minimum 1 year of relevant experience, preferably in social media management or customer service field
Exceptional writing and verbal communication skills in English and Cantonese
Excellent interpersonal and communication skills
Proactive with good team spirit and a can-do attitude
Self-motivated with the ability to work independently under pressure
Detail-minded and customer-oriented
Experience working in a fast-paced environment is preferred
Shift duty is required including weekdays, weekends & public holidays

Apply Now

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Questions

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The personal data collected will be used by Hong Kong Technology Venture Company Limited or any of its subsidiary, associate or holding company of any of them (“the Group”). The purpose is to assess your suitability for the position you have applied for and / or for similar vacancies in the Group. After the selection process, the data may be used for determining preliminary remuneration / benefits package, staff administration and career development. All applicants who are invited for interview will be required to fill an Employment Application Form provided by the Group. The form should be completed and failure to provide any data may influence the processing and outcome of your application. The personal data of unsuccessful applicants will be retained for a maximum of 6 months for future recruitment process. When there are same or similar vacancies, which require similar background as the applicant’s, we will consider the applicant’s suitability for the relevant posts. Under the Personal Data (Privacy) Ordinance, you have a right to request access to, and to request correction of, your personal data in relation to your application. If you wish to exercise these rights, please complete a “Data Access Request Form” prescribed by the Privacy Commissioner for Personal Data and forward it to the Head of Talent Management Department (Group). If more information is to be given to the Group in order to process your request, the information must be in writing.*
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Social Media Assistant (Welcome Recent Graduates)

Job No: HKTV290 Location: Hong Kong Employment Status: Full-time Closing Date: 1 Feb 2031 HKT

Personal Details * Required field

Questions

Job No: HKTV290

Location: Hong Kong

Employment Status: Full-time

Closing Date: 1 Feb 2031 HKT