Social Media Assistant (Welcome Recent Graduates)

Job No: HKTV290
Location: Hong Kong

What You will be Doing

  • Manage social media platforms by responding to customer inquiries and complaints in a timely manner
  • Engage with customers on social media platforms to build the strong image of HKTVmall
  • Work with other departments to solve customer issues and improve customer satisfaction
  • Escalate issues timely and correctly to team lead or supervisor to ensure high quality of service is maintained
  • Handle product review, investigation and draft reply accordingly
  • Closely and pro-actively monitor the article content of social commerce platform to enhance brand’s social media presence
  • Prepare daily reports
  • Perform any ad hoc tasks as assigned

Who is Our Right Fit

  • University degree holder
  • Minimum 1 year of relevant experience, preferably in social media management or customer service field
  • Exceptional writing and verbal communication skills in English and Cantonese
  • Excellent interpersonal and communication skills
  • Proactive with good team spirit and a can-do attitude
  • Self-motivated with the ability to work independently under pressure
  • Detail-minded and customer-oriented
  • Experience working in a fast-paced environment is preferred
  • Shift duty is required including weekdays, weekends & public holidays
Apply Now

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