(Senior) Customer Service Officer (Station in Macau) - Welcome Fresh Graduates [另有新人獎金 $6,000#]

Job No: HKTV492

Location: Macao

Closing Date: 19 Jun 2030 HKT

What You Will Be Doing

Provide efficient and professional customer service to handle inquires, complaints, maintenance and ad hoc service through call, live chat and email
Deliver outstanding service by offering consultative solutions to customer satisfaction across various channels
Collaborate closely with different stakeholders to ensure effective service delivery to customers
Support ad hoc projects to ensure smooth team operations.
Working 9 hours per day with shift rotations between 09:00 – 24:00 (including weekends & public holidays)
8 days’ off per month
Working Location: Macao

Who is our Right Fit

Bachelor's Degree or above
Macau ID Holder
Fresh graduates are welcome to apply
Highly motivated and able to work independently with strong sense of responsibility
A good team player and desire to work in a team-oriented environment
Excellent command of English, Cantonese and Mandarin
Proficiency in Chinese word processing & MS Office is essential
Excellent service manner, positive thinking and willing to work under pressure are preferred
Candidates with more experience will be considered as Senior Customer Service Officer
Immediate available is highly preferred

As an HKTVer, you can enjoy the following benefits:

Discretionary Bonus
Signing Bonus of $6,000#
16 Days of Paid Annual Leave
2 Days of family Care Leave*
Birthday leave and Marriage Leave*
Employee Discount of 20% on Shopping
Medical and Life Insurance Coverage

**Available to colleagues who have served in the company for 1 year or more

#Terms and Conditions for the Newcomer Signing Bonus (if applicable):

The colleague must not have been previously employed by the company.
The colleague must still be employed by the company on each bonus payment date.
The bonus will not be awarded if the colleague has already applied for resignation before the bonus payment date.

In case of any disputes, the company reserves the right to make the final decision.

Please note that all collected information is solely for recruitment purposes, treated with utmost confidentiality, and used exclusively for recruitment purposes.

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The personal data collected will be used by Hong Kong Technology Venture Company Limited or any of its subsidiary, associate or holding company of any of them (“the Group”). The purpose is to assess your suitability for the position you have applied for and / or for similar vacancies in the Group. After the selection process, the data may be used for determining preliminary remuneration / benefits package, staff administration and career development. All applicants who are invited for interview will be required to fill an Employment Application Form provided by the Group. The form should be completed and failure to provide any data may influence the processing and outcome of your application. The personal data of unsuccessful applicants will be retained for a maximum of 6 months for future recruitment process. When there are same or similar vacancies, which require similar background as the applicant’s, we will consider the applicant’s suitability for the relevant posts. Under the Personal Data (Privacy) Ordinance, you have a right to request access to, and to request correction of, your personal data in relation to your application. If you wish to exercise these rights, please complete a “Data Access Request Form” prescribed by the Privacy Commissioner for Personal Data and forward it to the Head of Talent Management Department (Group). If more information is to be given to the Group in order to process your request, the information must be in writing.*
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(Senior) Customer Service Officer (Station in Macau) - Welcome Fresh Graduates [另有新人獎金 $6,000#]

Job No: HKTV492 Location: Macao Closing Date: 19 Jun 2030 HKT

Personal Details * Required field

Questions

Job No: HKTV492

Location: Macao

Closing Date: 19 Jun 2030 HKT