Assistant Team Leader - Customer Service [另有新人獎金 $6,000#]
Job No:
HKTV518
Location:
Hong Kong
What You Will Be Doing
- Provide effective solutions to enquiries/ complaints escalated from CS frontline staff within a predefined time frame in a professional manner
- Monitor team performance and report on metrics
- Attend training sessions frequently to improve knowledge and cascade the information to team members.
- Ensure compliance with company standards
- Communicate job expectations and coach team-members
- Ensure adherence to policies for attendance, established procedures, etc
- Working Location: TKO
Who is our Right Fit
- Diploma or above with a minimum of 3 years’ call center experience
- Minimum 2 years at supervisory level
- Excellent command of English, Cantonese and Mandarin
- Proficiency in Chinese word processing & MS Office
- Decent written and verbal ways of responding
- Proactive, analytical, independent, service-oriented and possess good communication and negotiation skills
- Excellent service manner, self-motivated, detailed-minded and willing to work under pressure
As an HKTVer, you can enjoy the following benefits:
- Discretionary Bonus
- Free Shuttle
- Signing Bonus of $6,000#
- 16 Days of Paid Annual Leave
- 2 Days of family Care Leave*
- Birthday leave and Marriage Leave*
- Employee Discount of 20% on Shopping
- Medical and Life Insurance Coverage
**Available to colleagues who have served in the company for 1 year or more
#Terms and Conditions for the Newcomer Signing Bonus (if applicable):
- The colleague must not have been previously employed by the company.
- The colleague must still be employed by the company on each bonus payment date.
- The bonus will not be awarded if the colleague has already applied for resignation before the bonus payment date.
In case of any disputes, the company reserves the right to make the final decision.
Please note that all collected information is solely for recruitment purposes, treated with utmost confidentiality, and used exclusively for recruitment purposes.