Assistant Quality Assurance Officer - Customer Service

Job No: HKTV560

Location: Hong Kong

Closing Date: 6 Jan 2026 HKT

What You Will Be Doing:

Monitor and evaluate conversations across different channels to ensure quality specifications meet standards and achieve operational KPIs such as customer satisfaction, productivity, and case management
Provide quality analysis and recommendations to enhance the overall quality of customer service
Establish, implement, and update the Quality Assurance Policy, Quality System, and Quality Programs
Interpret and implement quality assurance standards
Document internal audits, prepare reports, and conduct other quality assurance activities
Perform any ad hoc responsibilities assigned by management

Who Is Our Right Fit:

Degree holder in a business discipline is preferred
Minimum 1 year of relevant experience in quality assurance/customer service
Experience in customer service and managing contact center operations (email, chat, phone, social media)
Demonstrates prioritization skills and is highly organized, with the ability to manage conflicting demands to meet deadlines in a fast-paced environment
Excellent spoken and written English and Chinese
Proficient in MS Office applications, including Word, Excel, PowerPoint, and Chinese processing
Strong attention to detail and accuracy
Strong statistical knowledge and proficiency in making reports and analysis

Apply Now

Personal Details * Required field

First name*
Last name*

E-mail*
Phone*
Digits only or add + for international numbers

Street*
Street Cont.
City, Town or Suburb*
Postcode or Zipcode*
Country*
State, Region or Province*

LinkedIn URL
(Please click on your profile and copy the URL from your profile page.)

Questions

How many years of CS relevant experience?*

What is your current salary per month? *

What is your expected salary per month?*

When are you available to start?*
1. Immediately
2. 1 week
3. 2 weeks
4. 1 month

The personal data collected will be used by Hong Kong Technology Venture Company Limited or any of its subsidiary, associate or holding company of any of them (“the Group”). The purpose is to assess your suitability for the position you have applied for and / or for similar vacancies in the Group. After the selection process, the data may be used for determining preliminary remuneration / benefits package, staff administration and career development. All applicants who are invited for interview will be required to fill an Employment Application Form provided by the Group. The form should be completed and failure to provide any data may influence the processing and outcome of your application. The personal data of unsuccessful applicants will be retained for a maximum of 6 months for future recruitment process. When there are same or similar vacancies, which require similar background as the applicant’s, we will consider the applicant’s suitability for the relevant posts. Under the Personal Data (Privacy) Ordinance, you have a right to request access to, and to request correction of, your personal data in relation to your application. If you wish to exercise these rights, please complete a “Data Access Request Form” prescribed by the Privacy Commissioner for Personal Data and forward it to the Head of Talent Management Department (Group). If more information is to be given to the Group in order to process your request, the information must be in writing.*
1. I have read and accept the above Personal Information Collection Statement for Job Applicants.

Your IP address (15.158.61.45) has been logged. 457 Hits.

Assistant Quality Assurance Officer - Customer Service

Job No: HKTV560 Location: Hong Kong Closing Date: 6 Jan 2026 HKT

Personal Details * Required field

Questions

Job No: HKTV560

Location: Hong Kong

Closing Date: 6 Jan 2026 HKT