Merchant Training Specialist (Merchant Experience)

Job No: HKTV567
Location: Hong Kong

What You will be Doing

  • Initiate training to educate merchants on new updates related to HKTVmall
  • Oversee the process of merchant training, through needs identification, status reporting, and creation of training and development plans.
  • Bring new initiatives on merchant training content according to merchants' needs and market trends
  • Assist with drafting communication materials to merchants
  • Plan and improve the efficiency of work processes, by working closely with internal stakeholders

 

Who is Our Right Fit

  • Degree in business or other related discipline
  • Minimum 3-4 years of relevant working experience
  • Enthusiastic about communicating with external users and introducing new ideas
  • Experience in training / e-Commerce / retail / Marketing industry is an advantage
  • Proficient in MS Office, particularly in PowerPoint
  • Equipped to use simple Video editing tools and AI applications (e.g ChatGPT) in preparing materials
  • Good presentation and interpersonal skills
  • Proficient in written and spoken English and Chinese
  • Candidates with more experience will be considered as Senior Merchant Training Specialist
  • Immediate available is preferred
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