Operation Assistant (New Project) - Welcome Fresh Graduate
Job No:
HKTV599
Location:
Hong Kong
Job Description
We are a dynamic and fast-growing Hong Kong-based e-commerce company enhancing our regional services to meet the needs of a broader customer base. Our latest initiative focuses on optimising cross-border purchasing experiences, enabling international visitors and regional customers to enjoy seamless access to our products via online ordering, in-store collection, and efficient delivery options.
To support this strategic growth, we are seeking a proactive and detail-oriented Operations Assistant to help design and execute logistics and operational solutions that enhance customer satisfaction and service efficiency across key markets.
What You will be Doing
-
Operations Workflow Design: Collaborate with internal teams to map and execute efficient operational flows—from order placement through delivery or pick-up.
-
Logistics Partner Coordination: Research and liaise with regional logistics providers to implement robust cross-border delivery options.
-
System & Process Development: Work closely with technical teams to define operational requirements, order processing flows, and system integrations relevant to regional users.
-
Market Insights: Provide operational insights on consumer preferences, logistics developments, and compliance trends in regional markets.
-
Customer Experience Support: Contribute to the customer journey design, ensuring all operational touchpoints are streamlined and customer-centric.
-
Reporting & Documentation: Maintain clear process documentation, SOPs, and support KPI tracking with regular reporting.
Who is Our Right Fit
-
Diploma or above in Business Management, Logistics, Supply Chain, or a related field.
-
Fluency in Mandarin and Cantonese is preferred; strong familiarity with regional logistics systems is a plus. A mainland background is also a plus.
-
1–2 years of experience in operations, logistics, or e-commerce.
- Excellent organizational and communication skills.
-
Detail-oriented, analytical, and capable of handling multiple tasks effectively.
-
Able to work independently and thrive in a fast-paced environment.