Assistant Manager - Merchant Experience

Job No: HKTV611

Location: Hong Kong

Employment Status: Full-time

Closing Date: 30 May 2026 HKT

What You Will Be Doing
• Oversee the optimization of the merchants side's digital presence, including merchants portal and app, to enhance the merchant experience and achieve business goals
• Collaborate with various teams to ensure a seamless and engaging digital experience for merchants
• Bring initiatives and execute programs to promote retention and engagement in the existing merchants community
• Analyze data sets to generate insights that inform merchant engagement projects and improve team performance
• Manage and supervise the Merchant Training teams to ensure effective execution of strategies and initiatives
• Oversee the merchant training process, including needs identification, status reporting, and the creation of comprehensive training and development plans
• Regularly review workflows to adapt to the fast-growing business environment and enhance operational efficiency
• Carry out and complete ad hoc projects and tasks assigned by management

Who is Our Right Fit
• Degree in e-commence, business or a related discipline
• Minimum 5 years of relevant working experience
• Passionate about introducing innovative ideas and solutions, particularly in the digital space
• Experience in e-Commerce, retail, training, customer service, or marketing is advantageous
• Proficient in MS Office, particularly PowerPoint, Excel and AI
• Strong presentation and interpersonal skills
• Excellent written and spoken English and Chinese
• Candidates with less experience may be considered for a Senior Merchant Marketing Specialist
• Immediate availability is preferred

Apply Now

Personal Details * Required field

First name*
Last name*

E-mail*
Phone*
Digits only or add + for international numbers

Street*
Street Cont.
City, Town or Suburb*
Postcode or Zipcode*
Country*
State, Region or Province*

LinkedIn URL
(Please click on your profile and copy the URL from your profile page.)

Questions

What is your latest salary per month? *

What is your expected salary per month?*

When are you available to start?*
1. Immediately
2. 1 week
3. 2 weeks
4. 1 month
5. Others

The personal data collected will be used by Hong Kong Technology Venture Company Limited or any of its subsidiary, associate or holding company of any of them (“the Group”). The purpose is to assess your suitability for the position you have applied for and / or for similar vacancies in the Group. After the selection process, the data may be used for determining preliminary remuneration / benefits package, staff administration and career development. All applicants who are invited for interview will be required to fill an Employment Application Form provided by the Group. The form should be completed and failure to provide any data may influence the processing and outcome of your application. The personal data of unsuccessful applicants will be retained for a maximum of 6 months for future recruitment process. When there are same or similar vacancies, which require similar background as the applicant’s, we will consider the applicant’s suitability for the relevant posts. Under the Personal Data (Privacy) Ordinance, you have a right to request access to, and to request correction of, your personal data in relation to your application. If you wish to exercise these rights, please complete a “Data Access Request Form” prescribed by the Privacy Commissioner for Personal Data and forward it to the Head of Talent Management Department (Group). If more information is to be given to the Group in order to process your request, the information must be in writing.*
1. I have read and accept the above Personal Information Collection Statement for Job Applicants.

Your IP address (15.158.61.53) has been logged. 44 Hits.

Assistant Manager - Merchant Experience

Job No: HKTV611 Location: Hong Kong Employment Status: Full-time Closing Date: 30 May 2026 HKT

Personal Details * Required field

Questions

Job No: HKTV611

Location: Hong Kong

Employment Status: Full-time

Closing Date: 30 May 2026 HKT