Hall & Prior Health & Aged Care Group is a family-owned aged care provider operating 38 residential aged care homes, with in-home and community care programs in WA, ACT and NSW. We believe that our commitment to providing high quality care can make a real difference to the lives of our consumers and their families.

We are looking for an ICT Customer Support Officer to join our WA team, based in Carlisle, on a full-time basis.

About the role

Reporting to the CIO, you will be providing support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. You’ll ensure efficient customer service assistance for ICT related services, including computer and related peripherals, applications and developments. Your day-to-day responsibilities will include:

• Provide first-level support for hardware, software, and network issues
• Troubleshoot problems related to desktops, laptops, printers, mobile devices, and office applications
• Manage user accounts, both Onboarding and Offboarding, and perform other basic administrative tasks
• Document issues and resolutions clearly in the Helpdesk system

What you’ll bring

• Relevant tertiary qualification in IT
• Solid knowledge of ICT infrastructure and security best practices
• Exceptional documentation and communication skills
• Able to build and maintain strong stakeholder relationships
• Ability to prioritise requests and manage time effectively
• Experience in aged care sector is a bonus
• 1-2 years of IT support or helpdesk experience
• Respond to helpdesk tickets, phone calls, and emails in a timely and professional manner
• Basic knowledge of Windows and/or macOS environments
• Familiarity with Microsoft Office, Active Directory, and ticketing systems
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Full Australian work rights

What we offer

Our people are integral to achieving our vision of being a leading aged care provider in Australia. As well as being part of an inspiring and rewarding working environment, the benefits of working for Hall & Prior include a competitive remuneration package, flexible work arrangements, access to retail discounts via flareHR app, ongoing training and development opportunities and commitment to employee wellness.

What to do now

If this sounds like the role for you, apply now!

To view our suite of homes across WA and NSW, click here

As an equal opportunity employer, we encourage people from diverse backgrounds to apply.

Compassionate people, dedicated to care.