Hall & Prior Health & Aged Care Group is a family-owned aged care provider operating 38 residential aged care homes, with in-home and community care programs in WA, ACT and NSW. We believe that our commitment to providing high quality care can make a real difference to the lives of our consumers and their families.

We are looking for an ICT Customer Support Officer to join the team at our award-winning Aged Facility, Karingal Green, providing ICT support to both our employees and residents. We are looking for a front-facing IT expert who isn't afraid to provide the most basic IT support to vulnerable people in our aged care home. In this role you will also support two nearby, smaller facilities with any IT issues. 

About the role

Reporting to the CIO, you will be providing support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. You’ll ensure efficient customer service assistance for ICT related services, including computer and related peripherals, applications and developments. Your day-to-day responsibilities will include:

• Providing ICT support to both employees and residents
• 1-2 years of IT support or helpdesk experience (preferred but not required)
• Respond to helpdesk tickets, phone calls, and emails and face to face requests in a timely and professional manner
• Provide first-level support for hardware, software, and network issues
• Troubleshoot problems related to desktops, laptops, printers, mobile devices, Video Conferencing Equipment and office applications and resident TVs.
• Document issues and resolutions clearly in the Helpdesk system
• Escalate unresolved issues to Level 2/3 support or relevant departments

What you’ll bring

• Basic knowledge of Windows and/or macOS environments
• Familiarity with Microsoft Office, Active Directory, and ticketing systems
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work autonomously
• Willingness to work with elderly residents

What we offer

Our people are integral to achieving our vision of being a leading aged care provider in Australia. As well as being part of an inspiring and rewarding working environment, the benefits of working for Hall & Prior include a competitive remuneration package, flexible work arrangements, access to retail discounts via flareHR app, ongoing training and development opportunities and commitment to employee wellness.

What to do now

If this sounds like the role for you, apply now!

To view our suite of homes across WA and NSW, click here

As an equal opportunity employer, we encourage people from diverse backgrounds to apply.

Compassionate people, dedicated to care.