Hall & Prior Health & Aged Care Group is a family-owned aged care provider operating 41 residential aged care homes and support at home services across WA, NSW and ACT. We believe that our commitment to providing high quality care can make a real difference to the lives of our consumers and their families.

The ICT Customer Support Officer Role:

• Permanent, full time role working Monday - Friday
• Based at our NSW State Office in Lane Cove with travel to our aged care homes as required
• Respond to helpdesk tickets, phone calls, and emails and face to face requests in a timely and professional manner
• Provide first-level support for hardware, software, and network issues
• Troubleshoot problems related to desktops, laptops, printers, mobile devices, video conferencing equipment and office applications
• Document issues and resolutions clearly in the Helpdesk system
• Escalate unresolved issues to Level 2/3 support or relevant departments

What makes this great:

• Great job satisfaction – use your IT expertise to support staff
• Ongoing training and professional development opportunities

• Join a friendly, collaborative and compassionate team
• Be appreciated - we know our staff are integral to achieving our vision and are committed to employee wellness
• $78,600 + super

• Access to a 24/7 Employee Assistance Program and retail discounts

About you:

• Successful track record providing IT support, ideally in a fast-paced health care environment
• Strong understanding of Windows and/or macOS environments, Microsoft programs, Active Directory and ticketing systems
• Flexible, delivers excellent customer service, and works well independently and in a team environment
• Excellent communication and interpersonal skills, friendly, proactive, demonstrates initiative and enjoys problem solving

• NDIS Worker Screening Check and Influenza vaccination (or willing to obtain)

What next:

If you would like to become a part of our team, click apply now!

As an equal opportunity employer, we encourage people from diverse backgrounds to apply.

Compassionate people, dedicated to care.