Support Partner – Home Support (SE Metro)

About us

Wintringham is a specialised non-religious not-for-profit welfare organisation. We are committed to providing older people who are at risk or have experienced homelessness with a range of high-quality care, housing and services. We employ more than 1,000 staff across Victoria and Tasmania

Your new role

The Support Partner - Home Support is responsible for providing service coordination and technical and administrative support to the care management team, enabling the effective delivery of participant care plans and Home Support services. The role coordinates service delivery, supports participant onboarding and transitions, maintains participant records and documentation, and facilitates communication between participants, service providers and internal teams. Reporting to the Senior Care Partner this is a full-time permanent role, located in Braeside.

We are looking for candidates with the following

• Qualification in Business, Administration, Aged Care, Disability, Allied Health or equivalent experience. A valid Victorian drivers licence and First Aid certificate – Level 2 (or willingness to obtain one).
• Demonstrated experience in administration, service coordination, customer service or participant support within aged care, health, disability, community services or a related environment.
• Strong administrative and organisational skills, with the ability to manage multiple priorities, coordinate activities, maintain accurate records and meet competing deadlines.
• Proficiency in participant management systems, databases and Microsoft Office applications, with a high level of accuracy in data entry, record management and reporting.
• Demonstrated ability to follow established processes, maintain confidentiality and exercise sound judgement, including the identification and escalation of risks, concerns and service issues.
• Well developed communication and interpersonal skills, with the ability to build positive and effective relationships with participants, families, carers, service providers and colleagues.  

What we offer

• This is a full-time permanent role, based in our Braeside office with the ability to work some days from home.
• Competitive salary: $40.67 - $ 44.91/hour plus super (depending on experience and qualifications). Access to exclusive not-for-profit salary packaging: salary package your personal expenses up to the amount of $15,900.
• We are committed to offering an enjoyable, safe and flexible workplace that provides a work-life balance. We believe in giving our staff the skills they need and have an internal training program for all staff. We offer many growth opportunities and have a strong internal recruitment program.

This sounds great! How do I apply?

For a copy of the position click here. Follow the online application process, submit your resume and a one-page cover letter explaining your interest and what you bring to the role.

If you have any questions about the position, please contact Kelly Jackson kellyj@wintringham.org.au

Applications close Sunday 30 August 2026 at 5pm.

We are committed to providing an inclusive workplace that embraces diversity of backgrounds and differences, our Inclusion Statement may be accessed here. We encourage applications from First Nations people, people living with disability, LGBTIQA+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@wintringham.org.au

Successful applicants may be required to undergo a NDIS Worker Screening Check and Police Records check. Refusal to provide your information to both parties will prevent Wintringham from being able to continue with your application.

Applicants who have lived in a country other than Australia for a period longer than 12 months in the last 10 years may be required to undergo an International Police Check.

Successful candidates will be required to comply with the Wintringham Health and Immunisation policy including having one dose of a COVID-19 vaccine as well as the 2026 Influenza Immunisation before commencing employment, and must provide evidence.