Are you ready to do what you love? Join us as the Reservations Coordinator with ARTEMUS Group located Manly Wharf.

Our journey began with our multi award-winning Felons Brewery and today, Howard Smith Wharves boasts 13 restaurants, cafes, bars, event spaces and a hotel - a vibrant playground for lovers of the good life. We now continue to thrive and grow through iconic businesses including Story Bridge Adventure Climb and the Manly Wharf Precinct in Sydney.

ARTEMUS Group are looking to appoint a Reservations Coordinator. Reporting to the Group VIP and Reservations Manager, this role will see you serve as the initial point of contact for guests. You will handle inbound calls, process bookings and enquiries, and provide seamless support to multiple venues within the Brisbane and Sydney precincts.

Key responsibilities include:

• Respond to and direct incoming calls in a timely and professional manner
• Manage and maintain venue-specific email inboxes
• Coordinate all reservations for precinct venues, including confirmations, large group bookings, and dietary accommodations
• Monitor SevenRooms system for all venues to identify and act on presale opportunities
• Support the conversion of large-scale enquiries from digital campaigns across the HSW hospitality portfolio
• Deliver friendly, solutions-focused customer service
• Reconcile invoices related to venue bookings
• Liaise regularly with kitchen and operations teams to ensure seamless service delivery for upcoming bookings
• Communicate guest feedback to the Group VIP & Guest Experience Manager
• Maximise revenue through the strategic upselling of products, venues, and experiences
• Conduct professional and informative site inspections with clients and guests
  
  

What we are looking for: 

• Previous experience in a reservations department with multiple venue
• Prover experience in fast-paced hospitality environments
• Experience in the SevenRooms reservations System
• Availability to work flexible hours, including weekends and public holidays
  
  

Why you’ll love working for us?

• Development opportunities/career pathways
• 50% team discount precinct wide
• Wellbeing initiatives including team yoga, run club and access to independent confidential counselling services
• Team recognition rewards
• Extra week of annual leave after 5 years of service
• A collaborative and inclusive work culture, where your contributions truly matter.
• The chance to play a critical role in the exciting growth phase of ARTEMUS Group.

Our Culture:

At ARTEMUS Group, joining our team means becoming part of a dynamic community committed to fostering connection, celebrating local flavours, and delivering exceptional experiences every day. We are dedicated to cultivating a diverse and inclusive environment, where our core values—Guest Focused, A Community, Vibrant, Proud, and All In—serve as the foundation of our culture. These principles guide our actions, shape our workplace, and ensure that we consistently uphold a standard of excellence in everything we do.

Join us in building the future of ARTEMUS Group by supporting our growth with the best talent in the market!