Case Manager / Housing & Homelessness Support Worker (From Homelessness to a Home)

Job No: HTHNRWSHSW210401
Location: Northern & Western Melbourne

  • Join a rapidly growing not-for-profit organisation committed to social justice
  • Wintringham promotes ongoing training and professional excellence
  • Competitive pay rate: $35.28-$43.72 per hour (dependent on qualifications & experience)
  • Choice of fully maintained Wintringham vehicle or generous motor vehicle allowance
  • Access to NFP Salary Packaging
  • Full Time (38 hours p/week)
  • Multiple positions available
  • Servicing Northern and Western Metropolitan Melbourne areas
  • Office based in Broadmeadows – travel to different housing sites required


Who are we?

Wintringham is a not-for-profit organisation providing an extensive range of aged care, housing and related support services to men and women aged 50-plus who have been homeless or at risk of homelessness.  We employ over 800 staff and operate from multiple offices across Melbourne and regional Victoria.


The From Homelessness to a Home (H2H) initiative supports the people who have experienced long-term homelessness and disadvantage and have complex needs.  This program will provide the affordable housing and support they need to promote their health and wellbeing and prevent a return to homelessness.


Your new role

We are currently seeking proactive individuals to join our Housing and Homelessness Team as a Case Manager / Housing & Homelessness Support Worker. The Case Manager / Housing and Homelessness Support Worker (HHSSW) will be a member of the new Homelessness to a Home (H2H) team in Metropolitan Melbourne. Reporting to the Housing & Homelessness Support – Practice Lead, you will manage a mixed case load of H2H clients whilst also working with clients by linking and referring them into clinical services and social and recreational activities.


Your responsibilities and duties will also include:

  • Ensuring clients obtain access to Home Care Packages (HCP) and NDIS by providing referrals and case management assistance.
  • Reviewing client file documentation across program areas to ensure the timely and accurate recording of information and monitor service delivery for quality.
  • Responding to client feedback and complaints in line with Wintringham policy and procedures.
  • Utilising relationships within sectors to assist access into other services and systems.
  • Working collaboratively with the other support workers and teams to ensure a collaborative team culture is maintained.


Wintringham’s response to COVID-19

Client and staff safety is paramount to us at Wintringham. Throughout the COVID-19 pandemic, we have and will continue to ensure that our staff are supplied with the resources they need to guarantee they are working in a safe and risk-averse environment. If you gain employment with Wintringham, you will be provided with all necessary personal protective equipment in accordance with the advice from the Department of Health & Chief Health Officer throughout your working day. We have strict COVID-19 policies and procedures to ensure that our staff as well as our clients are kept safe in the community.


What is in it for you?

We are committed to offering an enjoyable, safe and flexible workplace that provides a    work-life balance. When you are working with Wintringham, you will have access to the              following benefits:

  • Access to exclusive not-for-profit salary packaging: salary package your personal expenses up to the amount of $15,900.
  • Continuous development: we believe in giving our staff the skills they need and will keep you up to date with yearly qualifications such as behaviour management, first aid, CPR and manual handling. We offer many growth opportunities and have a strong internal recruitment program.
  • Free access to wellbeing services + discounts to retailers: When you are employed at Wintringham, you will have access to our Employee Assistance Program, Staff wellbeing portal as well as discounts to some of Australia’s leading retailers.


We are looking for candidates with the following:

  • A qualification in Social Work, Welfare, Community Services or equivalent
  • A current Victorian drivers licence and willingness to travel to various housing sites around Northern and Western Melbourne
  • Experience in a support worker role in Intensive Case Management with specific training and/or experience in: AOD Mental Health and Family Violence or Homelessness services.
  • Experience in working effectively and sensitively with a broad range of clients, including those with high support needs and challenging behaviours
  • An understanding of the Housing and Homelessness Service sector My Aged Care, NDIS and other relevant service systems.
  • Proven commitment to excellence, accountability and innovation in best practice service delivery in the fields of homelessness and housing support.
  • Well-developed communications skills and the ability to with engage people from varying backgrounds.
  • First Aid Certificate


This sounds great! How do I apply?

For more information about this role, a copy of the Position Description can be accessed HERE


Please address your responses to the key selection criteria (located in the position description) in your cover letter.


Applications can be directed to Emma Murray & Cassandra Politanski (Coordinators of Housing & Homelessness Support) and submitted by filling out the required information below. 


Please upload your documents in PDF Format


Applications close at 5:00pm on Sunday 18th April 2021


Successful applicants will be required to undergo a NDIS Screening Check and Police Records check. Refusal to provide your information to both of these parties will prevent Wintringham from being able to continue with your application.


Applicants who have lived in a country other than Australia for a period longer than 12 months in the last 10 years may be required to undergo an International Police Check.


Applicants must be willing to undertake an influenza vaccination within the 2021 calendar year in order to be considered for this role.


Wintringham is an Equal Opportunity employer and embraces differences in gender, diversity, ethnicity, race cultural background, ability, religion and sexual orientation.  We are committed to the safety of our older persons and have zero tolerance for elder abuse.


We acknowledge the first peoples of Australia and their unique role in our history and society and encourage Aboriginal and Torres Strait Islander people to apply for advertised positions.  We recognise the benefits that diversity and inclusion contribute to help Wintringham achieve our goals and vision of ending homelessness.


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About Wintringham

A passion for social justice

Wintringham is a Victorian-based not-for-profit welfare company specialising in the housing and care of older people who are homeless or vulnerable to homelessness.

This video will give you a strong sense of our history, values and culture: