Customer Service Administrator

Customer Service Administrator
Housing Trust

Coniston, NSW
Full-time
$66, 000 - $72, 000 + Super

• Hybrid work

• 35-hour week with above award salaries
• Access to salary packaging 
• Additional leave up to 2.5 weeks per year
• EAP counselling, coaching and App with a preventative approach to yours and your family's health & wellbeing
  
  

About the Opportunity

Reporting to the Manager, Customer Service and Support (CSS) the Customer Service Administrator is responsible for providing exceptional customer service to current and prospective customers, contractors and guests of Housing Trust who may present via phone, email or in person.

The Customer Service Administrator will undertake a range of administrative tasks to support the delivery of Housing Trust services as well as assist in delivering a welcoming front desk experience.

To succeed in this role, you should have:

1. Experience in a similar role with a genuine commitment to customer service
2. Ability to liaise and communicate effectively with customers, some of whom may have complex needs
3. Strong work ethic, willingness to learn, and a caring and empathetic nature
4. Proficient in using a range of software applications including Microsoft Office Suite
5. Excellent time management skills with the ability to be proactive in managing day to day workload in a multitasking environment
6. Highly developed communication and interpersonal skills
7. High degree of professionalism, integrity and ethical behaviour
8. Strong commitment to delivery of the organisation’s Vision and Values

Desirable:

1. Previous experience working in the social/community housing sector

Key Responsibilities

• Deliver outstanding service to customers every time, especially when circumstances and timeframes are challenging
• Communicate with internal and external stakeholders via phone, email, mail, and in person
• Maintain and update all tenant and property records (e.g. Greentree, hardcopy files, operational registers) in accordance with policy and procedure
• Ensure reception area is operational from 9am to 5pm Mon-Fri
• Support the CSS Team with administrative and/or project work as required

Please find the Position Description here.

For more information, please contact Michele Maitland, Manager – Customer Service and Support on 02 4254 1166.

How to apply

1. To apply for the role please tell us about you and your experience by completing the application page below.
2. All correspondence will be via the email you have provided. Please ensure you have the correct email address and check your inbox (including your "junk" inbox).
3. We encourage you to apply as soon as possible as we will review applications as they are submitted. 

Housing Trust is committed to a diverse workforce

We welcome applications from women, Aboriginal and Torres Strait Islander people, peoples of all ages, people with disability, people from culturally and linguistically diverse backgrounds and from lesbian, gay, bisexual, transgender, gender diverse, queer, intersex and asexual (LGBTQIA+) people. 

If you identify as any of the above, we would welcome the opportunity to contact you and discuss how we can support you through the recruitment process if required. Sharing this information will help you access support should you need it and will also help us to better understand the impact of our work. Please call 4254 1166 and ask for the People & Culture Manager.

All candidates that reach the pre-employment stage will be required to undergo pre-employment checks including reference checks, pre-employment testing, confirmation of COVID 19 Vaccination, satisfactory National Criminal History Check and Working with Children Check.

Our values of Respect, Integrity, Collaboration and Support underpin our decisions and behaviours

To work with us you will need to be committed to our values