Tenancy Manager

Tenancy Manager
Housing Trust

Wollongong, NSW
Full-time 
$73, 000 - $91,586 + Super depending on experience and skills

• Opportunity for professional development and career advancement
• Flexible Work Practices
• 35-hour week with above award salaries
• NFP salary packaging benefits
• Additional paid leave up to 13 days per year
• EAP counselling, coaching and App for you and your family
• Perks and other benefits for financial, health & wellbeing initiatives

About the Opportunity

Our work matters and is making a difference in the communities we work in.

We are seeking an exceptional customer professional who thrives in a busy and varied work environment where no one day is the same. You will effortlessly adapt to changing situations and have the ability to connect with customers and navigate challenges which will be crucial in this meaningful role.

The position involves managing a tenancy portfolio within the community housing sector, ensuring compliance with the Residential Tenancies Act. You will have the opportunity to make a real impact by supporting our diverse customer base, which includes individuals and families in social, affordable, and market housing. 

To succeed in this role, you should have:

• Tenancy management experience – field-based work
• Relevant tertiary qualifications or equivalent experience (e.g. Certificate IV in Social Housing)
• Demonstrated excellent customer service skills and understanding of issues affecting socially disadvantaged people.
• Excellent interpersonal and communication skills with the ability to build and maintain effective relationships with customers and external support partners
• Demonstrated ability to advocate and negotiate successful outcomes
• Demonstrated ability to work flexibly, both independently and as part of a team
• Highly organised with strong attention to detail

• Currently hold a NSW class C drivers’ license
• Currently hold or willingness to obtain a Working with Children Check 
  

Key Responsibilities

Provide outstanding customer service to tenants, addressing their needs and concerns promptly and effectively.
Manage a portfolio of tenants in line with the Residential Tenancies Act, internal policies and the values of the organisation to support tenants to sustain their tenancies.
Effective management of vacancies and turnaround times to ensure that customers are provided with appropriate housing to meet their needs.
Proactive management of tenant portfolio that meets financial goals and targets through the effective co-management of rent assessments, rent arrears and other tenant debt, including end of tenancy debt and collection.
Collaborate with internal teams and external stakeholders and support services including making appropriate referrals to support partners to ensure tenancies are sustained and positive outcomes achieved for our customers.
Administrative duties in line with the role include: lease preparation, accurate tenant and property record keeping, booking home visits and community events and preparing risk assessments.

A copy of the Position Description can be found here.

For more information, please contact Fionna Griffiths, Team Leader, Housing on 02 4254 1166.

 How to apply

1. To apply for the role please tell us about you and your experience by completing the application page below.
2. Attach a cover letter and resume.
3. All correspondence will be via the email you have provided. Please ensure you have the correct email address and check your inbox (including your "junk" inbox)
4. We encourage you to apply as soon as possible as we will review the applications as they are submitted.

Housing Trust is committed to a diverse workforce.  We invite you to tell us if you identify as Aboriginal or Torres Strait Islander, a person with a disability, from a culturally or linguistically diverse background, LGBTQIA+ or a young person aged 25 years or less.

If you identify as any of the above we would welcome the opportunity to contact you and discuss how we can support you through the recruitment process.  Sharing this information will help you access support should you need it and will also help us to better understand the impact of our work.  Please call 4254 1166 and ask for the People & Culture Manager.

All candidates that reach the pre-employment stage will be required to undergo pre-employment checks including reference checks, pre-employment testing, confirmation of COVID 19 Vaccination, satisfactory National Criminal History Check and Working with Children Check.

Our values of Respect, Integrity, Collaboration and Support underpin our decisions and behaviours

To work with us you will need to be committed to our values