Concierge Officer | integratedliving Australia

Concierge Officer

Job No: ILA314878
Location: Work from Home

 

About Us

integratedliving is an industry-leading provider known for its approach to person centred care. We are committed to delivering optimal health and wellbeing outcomes for our rural, regional, and remote clients.

Our culture is dynamic, we move quickly and provide services that allow our clients to remain in their homes.

We focus on providing exceptional in-home care to aged care clients with a current goal of becoming the leading provider of health and community care services. It you would like to be a part of this exciting time, please read on, and apply to be a part of the road trip!

 

The Position

Our Concierge Officers are focused on effectively connecting clients with the full suite of integratedliving Australia's services and achieving growth by providing excellent service and results for clients through efficient processing of referrals. 

  • Multiple Opportunities
  • Maximum Term Contract for 12 months
  • Work from Home 
  • The remuneration of $59,498 pa including access to salary packaging (up to $15,900 tax benefits)

Our Concierge Officers are focused on effectively connecting clients with the full suite of integratedliving Australia's services and achieving growth by providing excellent service and results for clients through efficient processing of referrals. 

Reporting to the Concierge Manager, the Concierge Officer will be responsible for onboarding clients, identifying the client’s needs, and supporting services to meet these, consistently achieving an exceptional experience for each client, proactively identifying opportunities to enhance our client’s overall well-being and independence at home and delivering exceptional customer service in the community sector.

In this role you will work closely with the other internal stakeholders to successfully onboard new clients or to review existing ones. You will provide first contact and ongoing support to community, potential and current clients, carers, and families. You will act as a trusted advisor and positively influence decision making by promoting all available services within the integratedliving portfolio and identifying opportunities to expand integratedliving's service reach. Achieving high client satisfaction is paramount to all role functions.

 

Qualifications and Capabilities we're looking for :

  • Certificate III or IV in community care or similar field OR Experience in a customer service or sales industry
  • Experience in reviewing client referrals, including those from My Aged Care Portal 
  • Identifying client needs with the ability to identify the best course of action
  • Ability to negotiate and influence to achieve positive outcomes
  • Ability to communicate with a diverse range of clients
  • Exceptional customer service skills, a positive attitude, and a commitment to providing the best care to our clients
  • Confident in using different forms of technology such as Microsoft Word, Excel and Outlook, MAC and TRACCS
  • Flexible and adaptable to an ever-changing industry
  • Confident in your abilities/and or sales experience
  • Goal-oriented with the ability to meet KPIs

 

Benefits we offer :

We offer a growing range of benefits including:

  • Tax benefits through salary packaging options as a not-for-profit organisation
  • Regular hours to suit your work-life balance
  • Professional development, employee award programs and career progression opportunities
  • A career with purpose - the opportunity to make a real difference in the community and our client’s lives
  • A safe and healthy workplace culture which promotes diversity and mutual respect
  • Exclusive employee benefits & discounts with health and financial providers
  • EAP support with 'no cost' access to wellness services

 

Concierge Officer - position description click here 

 

If you have the drive, commitment, and desire to help improve individual health outcomes and strengthen your local community then we welcome your application.

 

Don't delay submitting your application as we assess applications as they are received.

 

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.  

 

integratedliving Australia values diversity and promotes understanding and inclusion of all people organisation wide.

Our workforce proudly reflects the local communities we live and work in and we actively encourage all applications.

 

https://integratedliving.org.au/work-with-us/careers-with-us 

Apply Now

Privacy Acknowledgment

integratedliving collects personal information as part of our recruitment and selection process. integratedliving will retain your details for future employment opportunities until such time as you elect not to have your information stored.

integratedliving recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us. 


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Work With Us

Careers with Us, Volunteer or Partner with Us.

Do something meaningful for others, for yourself and for your community. Be challenged and rewarded, while helping people who need care and support, to remain in their own homes. Every day is different, and your customers will amaze you, shock you and most of all inspire you. Be part of an organisation that fosters flexibility, values support, and keeps people connected.

Have more than a career: progress with purpose.

APPLY NOW