Scheduling Officer
Job No:
ILA339535
Location:
WFH
Role Details
- Full-time position with rotating on-call duties
- Exciting fast-paced role
- Work From Home
About us:
integratedliving Australia is an award-winning industry-leading provider, known for its person-centered approach to care. We are committed to delivering exceptional health and wellbeing outcomes for our regional, rural and remote clients.
Our culture is dynamic and fast-paced, we move quickly, and we deliver results.
As an organisation, we aim to provide exceptional in-home care with a 2024 focus of being the leading provider of health and community care services for our clients - people who are either ageing or living with a chronic illness or disability.
Job Responsibilities
Reporting to the Service Coordination Manager, you will enjoy coordinating the allocation of community support worker to services within operational requirements. You will be the primary contact for unplanned staff absence, and will offer responsive solutions whilst handling calls to staff, clients and their families
As a Scheduling Officer you will enjoy problem-solving for clients and support workers and must be
confident in multi-tasking to ensure we deliver quality services. As well as;
- Consistently provide exceptional customer service and a commitment to providing the best care to our customers
- Promptly responding to internal stakeholder requests
- Produce accurate and timely reports that reflect results achieved
- Embrace a culture of accountability and meet or exceed communicated customer service standards.
Skills and experience you will need to succeed
- Extensive and complex scheduling/rostering experience with a minimum of 50 staff or logistics scheduling
- Well-developed problem solving, analytical and reporting skills
- Highly effective communication and interpersonal skills
- Demonstrated ability to perform under pressure and meet targets and deadlines
- High attention to detail and accurate data entry skills
- Flexibility and adaptability to an ever-changing industry
- Experience working in a fast-paced environment
Benefits for you
We offer a growing range of benefits including:
- Flexible, supportive work environment
- Be part of an organisation providing valued support to our clients and the community
- Pay less tax through salary packaging options
- Professional development and career progression opportunities
- A safe and healthy workplace culture which promotes diversity and mutual respect
Don’t delay as we’re assessing applications as they are received. We’d love to hear how your capabilities, achievements and experiences set you apart
Applications will close on 2nd October 2020
For any further enquiries please contact Angela (02) 4911 2631
Note : Applications may be reviewed before closing date so we encourage you to apply as soon as possible.
integratedliving Australia values diversity and promotes understanding and inclusion of all people organisation wide. Our workforce proudly reflects the local communities we live and work in and we actively encourage all applications
Work With Us
Careers with Us, Volunteer or Partner with Us.
Do something meaningful for others, for yourself and for your community. Be challenged and rewarded, while helping people who need care and support, to remain in their own homes. Every day is different, and your customers will amaze you, shock you and most of all inspire you. Be part of an organisation that fosters flexibility, values support, and keeps people connected.
Have more than a career: progress with purpose.