Field Service Technician - Queensland
Are you an experienced Technician?
Can you carry out effective and timely repairs on customer hardware and software?
If so... we want you to come and work with our industry leading labelling & coding products & solutions company.
insignia is a leading Australian-owned label manufacturer and distributor of industrial labelling and coding equipment. An award-winning company, with a result driven focus we have multiple production and warehousing facilities across the country, supported by national sales and technical service offices.
What makes working at insignia special? As a start, we are passionate about our vision – Helping Australia Compete – and we’ve been successfully doing so for over 50 years as a subsidiary of the Winson Group.
Our people tell us that at Winson, they get the best of both worlds; our established position and size mean you’ll get ‘big business’ structure, support and progression, without giving up the opportunities for ownership, direct impact, trusted relationships and a truly great culture.
About the role:
Our Technical Service team is seeking an experienced Field Service Technician to support the installation of equipment and carry out effective and timely repairs on customer hardware and software. The role will be based in Brisbane with opportunities to travel throughout Queensland and support our customers.
As a Field Service Technician, you will be involved in new project installations, customer preventative maintenance programs and prioritised breakdown support. You will be required to accurately troubleshoot equipment issues and provide customer solutions, focusing on equipment maintenance and reliability. In this role you will be the face of insignia, and will offer our customers service that is second to none. You will deliver an excellent customer experience and go the extra mile to deliver customer satisfaction.
You will be required to perform occasional work outside of business hours and have the ability to undertake some travel within the state. A company vehicle, phone laptop and uniform will be supplied.
For more information, please view the Position Description.
You are a technically competent individual with good mechanical aptitude, and pride yourself on quality service and building excellent customer relationships. You will also have:
- Ability to be work autonomously.
- Excellent communication, presentation, and time management skills
- Be able to prioritise tasks to meet both the business and customer’s needs.
- Well-developed technical problem solving and fault-finding skills.
- Proven ability to work effectively under pressure.
- Previous experience in a similar Technician role, with exposure or experience in a Fast-Moving Consumer Goods company.
- Printing and coding equipment - would be an advantage.
- Proficient in the use of Microsoft Office suite and CRM software.
- Current open motor vehicle license
- Electronics or Mechanical trade qualified (highly regarded)
If you are excited by our culture and motivated to contribute to Winson Group’s success we want to hear from you!
Please submit your application via www.winson.com.au/careers and find out how you too can find the best of both worlds.
To find out more about insignia, visit our website www.insignia.com.au.