NDIS Support Advisor

We are currently looking for an experienced NDIS Support Advisor to join our Northern Rivers team, based in Alstonville NSW.

Job Description:

The NDIS Support Advisor performs an integral role in ensuring individualised services are developed and delivered to customers. The NDIS Support Advisor is responsible for coordinating the delivery of services to customers using a team of community support professionals and contractors. This role involves liaising with fellow office staff, external stakeholders and customers to ensure services are provided in accordance with the customer’s assessed needs and support professional’s availability. The overall responsibility is to provide quality operational services, while maintaining efficiency and cost effectiveness and meeting compliance and procedural requirements.

Key Responsibilities and Duties:

Undertake comprehensive customer assessment and planning by assessing, monitoring, reassessing and reviewing the needs of the customer
Develop and manage customer service schedules, including service planning, confirmation and short notice placements and cancellations
Prepare and transmit schedules for customer services to support professionals
Verify allocation of support professional against customer service schedules. Verify and investigate any discrepancies with scheduled visits
Arrange replacement staff to cover leave and their planned or unplanned absences, shift changes and non-compliance services
Manage day to day activities of the service
Monitor the implementation of individualised plans for customers
Meet the specified and appropriate standards for the delivery of customer services
Ensure appropriate information is provided and explained to the customer at all times
Develop strategies which will address the identified needs of the customer in consultation with their representative/s where appropriate, in accordance with funding guidelines
Monitor customer budgets in accordance with program guidelines.
Ensure services are delivered in accordance with person centred principles
Manage communication with key stakeholders – both internally and externally
Identify and participate in professional development
Ensure compliance with all Just Better Care policies and procedures, statutory and contractual requirements in relation to management of service delivery.

Essential Key competencies:

Relevant qualification in Business Administration or Community Care
Previous experience in case management role
Strong interpersonal, communications and negotiations skills
Ability to work flexibly to respond to changing customers need
Effective decision making skills
High level of attention to detail and accuracy
Effective organisational and planning skills
Highly proficient computer skills including the spreadsheet and Microsoft Office
Current criminal record check clearance and working with children check
Drivers Licence & Own Vehicle (preferred)