Rostering/Administration Officer - Alstonville NSW
Job No:
JBC1072804
Location:
Northern Rivers
About us:
Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently
Explore the opportunity to develop your career in the growing aged care and disability industry. We are currently looking for a full time
Administration/Rostering Officer to join our team at our Alstonville Office. Just Better Care professionals play a key role in helping families receive the care and support services they need. You will be the point of contact for Community.
About you:
You will be an experienced, motivated individual who thrives on scheduling, problem solving, coordinating, collaborating and optimising rosters. You will be highly organised, able to remain calm under pressure and have exceptional communication skills. With an experienced workforce, that is expanding, our common purpose is to provide holistic supports and services that are unique and valued by our clients. You will be offered a supportive culture with opportunities to develop and enhance your skills.
The role:
- Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
- Preparing and transmitting schedules for customer services to Community Support Professionals
- Arranging replacement staff to cover planned or unplanned absences and shift changes
- Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
- Maintaining and updating data in company information systems
Essential Selection Criteria:
- A minimum of 1 years experience in Administration roles WITH direct experience using rostering softwares and systems
- Previous rostering experience
- Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite
- Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills
- High level attention to detail and accuracy
- Ability to work flexibly to respond to changing customer needs
- Effective decision making skills
- Strong interpersonal, communication and negotiation skills
- Demonstrated organisational and time management skills
- Demonstrated ability to work as part of a team
- Current and clear Criminal Record Check
What we offer:
- Training & professional development opportunities (including free access to online learning tools & programs)
- Friendly, flexible and supportive work environment
- Access to our free Employee Assistance Program
- Staff recognition programs
Next steps:
If you would like to join our growing team and become part of our friendly, professional network please Apply today.
What We Offer
Flexible work hours
Work the hours that suit you, so you can easily juggle life's other commitments.
Work close to home
Work local, and assist people in and around your own community.
Training
Grow your knowledge and skills with our training programs and online Learning Management System.
Employee Assistance Program
If you ever need additional counselling or support, we're always here to help.
Weekly Pay
Stay on top of your cash flow and your everyday expenses with weekly pay.
Recognition Programs
We have local and national program in place to reward and recognise our team members.
