Aged Care Support Advisor

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. We are currently looking for a Aged Care Support Advisor to join our Gold Coast team. You can play an integral role in ensuring individualised services are developed and delivered to customers and support people in your community to live their best life possible.

The role:

The Aged Care Support Advisor performs an integral role in ensuring individualised services are developed and delivered to customers. The Aged Care Support Advisor is responsible for coordinating the delivery of services to customers using a team of community support professionals and contractors. This role involves liaising with the Senior Advisor, Registered Nurse and customers to ensure services are provided in accordance with the customer’s assessed needs and support professional’s availability. The overall responsibility is to provide quality operational services, while maintaining efficiency and cost effectiveness and meeting compliance and procedural requirements.

Duties and responsibilities may include:

Undertake comprehensive customer assessment and planning by assessing, monitoring, reassessing and reviewing the needs of the customer
Ensure appropriate information is provided and explained to the customer at all times
Develop strategies which will address the identified needs of the customer in consultation with their representative/s where appropriate, in accordance with funding guidelines
Provide case management services to customers and representatives where required
Monitor customer budgets in accordance with program guidelines
Ensure services are delivered in accordance with person-centred and consumer directed principles
Provide scheduling support to rostering support officer if required
Manage communication with key stakeholders – both internally and externally
Identify and participate in professional development
Ensure compliance with all Just Better Care policies and procedures, statutory and contractual requirements in relation to management of service delivery

We are currently seeking:

Previous experience within the Aged Care industry
Strong interpersonal, communications and negotiations skills
Ability to work flexibly to respond to changing customers need
Effective organisational and planning skills
Ability to work flexibly, with competing priorities, to respond to changing customers needs
Effective decision making skills
Previous case management experience preferred
Experience in in-home care is an advantage

What you will need:

Relevant qualification in Community Care or Business Administration
High level of attention to detail and accuracy
Highly proficient computer skills and Microsoft Office
Current criminal record check clearance and working with children check
Drivers Licence & Own Vehicle (preferred)

What we offer:

Varied work supporting a diverse range of customers
The ability to be part of a supportive team
Training & development opportunities (including free access to our online learning tools & programs)
Access to our free Employee Assistance Program
Staff recognition programs

Next steps:

If you would like to join our team as an Aged Care Support Advisor and become part of our friendly, professional network please Apply today.

Apply Now