Administration -Rostering Co-Ordinator/Scheduler
Job No:
JBC1073483
Location:
Hobart
Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently.
- Explore the opportunity to develop your career in a growing industry
- Join a friendly, professional business that provides you with ongoing training and support
- Enjoy the benefits from joining a national network, whilst working locally
Explore the opportunity to develop your career in the growing aged care and disability industry. We are currently looking for a full time Scheduler (rostering co-ordinator) to join our Hobart team. Just Better Care professionals play a key role in helping families receive the care and support services they need. You will be the point of contact for Community.
Support Professionals and Case Managers ensuring our customers get the right care at the right time. Join a friendly, professional business that provides you with training and support to develop your career. The Scheduling/Roster Co-Ordinators are office based staff who perform an important role in ensuring services are delivered to customers. Coordinators are responsible for coordinating the delivery of services using a team of Community Support Professionals.
The role:
- Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
- Preparing and transmitting schedules for customer services to Community Support Professionals
- Arranging replacement staff to cover planned or unplanned absences and shift changes
- Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support
- Monitoring the implementation of individualised plans for customers
- Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
- Maintaining and updating data in company information systems
- Meeting the specified standards for the delivery of quality in-home care and support services
What you will need:
- Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite
- Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills
- Experience using CRM tools and client facing phone systems
- Current NDIS Worker Screening Check (incl WWVP)
- Ability to work as part of a team but comfortable working autonomously
- 2 years experience in a similar role
- Previous experience in the community care or health/aged care sector
What we offer:
- Training & professional development opportunities (including free access to online learning tools & programs)
- Friendly, flexible and supportive work environment
- Access to our free Employee Assistance Program
- Staff recognition programs
Next steps:
If you would like to join our growing team of Community Support Professionals and become part of our friendly, professional network please Apply today.
What We Offer
Flexible work hours
Work the hours that suit you, so you can easily juggle life's other commitments.
Work close to home
Work local, and assist people in and around your own community.
Training
Grow your knowledge and skills with our training programs and online Learning Management System.
Employee Assistance Program
If you ever need additional counselling or support, we're always here to help.
Weekly Pay
Stay on top of your cash flow and your everyday expenses with weekly pay.
Recognition Programs
We have local and national program in place to reward and recognise our team members.
