Aged Care/NDIS Scheduler

Job No: JBC1073499
Location: NEWINGTON

  • Are you passionate about making a positive difference in your local community?
  • Assist customers to live independently in their home, keeping them safe and connected to their community.

We are looking for a permanent full time Scheduler to join our caring and dynamic office team in Newington. Just Better Care Schedulers play a key role in helping families receive the care and support services they need.

Schedulers are responsible for coordinating the delivery of services using a team of qualified Home Care Workers. You will be the point of contact for Home Care Workers, Case Managers and Customers, ensuring our aged care/NDIS customers get the right care at the right time.

 

About us:

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible.

 

Duties and responsibilities include:

  • Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations

  • Preparing and transmitting schedules for customer services to Home Care Workers

  • Making and receiving calls and emails from internal and external stakeholders
  • Arranging replacement staff to cover planned or unplanned absences and shift changes

  • Monitoring the implementation of individualised plans for customers

  • Verifying allocation of Home Care Workers against customer service schedules to ensure timesheet data is processed in a timely manner

  • Maintaining and updating data in company information systems

  • Meeting the specified standards for the delivery of quality in-home care and support services

About you:

  • Minimum 2 years recent experience in a scheduling role within Community Care

  • Have an understanding of the NDIS and the Aged Care sector

  • Ability to think in a fast paced environment

  • Ability to work with customers that have a diagnoses which may affect behavioural patterns/sound resilience

  • Ability to work with customers & staff with English as a second language 
  • Strong interpersonal, communications and negotiations skills

  • Ability to build and develop a strong relationships

  • Effective decision making skills

  • High level of attention to detail and accuracy

  • Effective organisational and planning skills

  • Highly proficient computer skills including Microsoft Office


What you will need:

  • NDIS Worker Screening Clearance / Criminal Record Check

  • Minimum 2 years experience in Community Care sector

  • Proficiency in Microsoft Office

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