Scheduling Officer
Job No:
JBC1074365
Location:
Varsity Lakes
Just Better Care provides in-home aged care and disability support services across Australia, empowering individuals to live independently. With over 15 years of experience, we have been dedicated to supporting older adults and people with disabilities to maintain their independence in their own homes and stay connected to their communities. We are currently seeking a Scheduling Officer to join our team in Varsity Lakes.
The role:
Scheduling Officers play a crucial role in ensuring the seamless delivery of services to our customers. As a Scheduling Officer, you will be responsible for coordinating service delivery using a team of community care workers. Your primary focus will be on providing high-quality operational services, maintaining efficiency and cost-effectiveness, and adhering to compliance and procedural standards.
Duties and responsibilities include:
- Develop and manage customer service schedules, including service planning, confirmations, and managing short-notice placements and cancellations.
- Prepare and transmit schedules for customer services to support professionals.
- Verify the allocation of support professionals against customer service schedules and investigate any discrepancies with scheduled visits.
- Arrange replacement staff to cover leave, planned or unplanned absences, shift changes, and non-compliance services.
- Manage day-to-day activities of the service, including answering and actioning incoming calls and emails.
- Monitor the implementation of individualised plans for customers and ensure the delivery of services meets specified standards.
About you:
- Strong interpersonal, communication, and negotiation skills.
- Ability to work flexibly to respond to changing customer needs.
- Effective decision-making skills with a high level of attention to detail and accuracy.
- Strong organisational and planning abilities.
- Highly proficient in computer skills and Microsoft Office applications.
What you will need:
- Relevant qualifications in Community Care or Business Administration.
- Previous experience in rostering.
- Experience in rostering to SCHADS (desirable).
- Current criminal record check.
- Current Australian Driver’s Licence.
What we offer:
- The opportunity to be part of a supportive team.
- Access to our free Employee Assistance Program.
- Staff recognition programs.
- Free parking.
Next steps:
If you are interested in joining our team as a Scheduling Officer and becoming part of our friendly, professional network, please apply today.
What We Offer
Flexible work hours
Work the hours that suit you, so you can easily juggle life's other commitments.
Work close to home
Work local, and assist people in and around your own community.
Training
Grow your knowledge and skills with our training programs and online Learning Management System.
Employee Assistance Program
If you ever need additional counselling or support, we're always here to help.
Weekly Pay
Stay on top of your cash flow and your everyday expenses with weekly pay.
Recognition Programs
We have local and national program in place to reward and recognise our team members.
