Client Services Scheduler

Join our Team as a Client Services Scheduler!

Are you passionate about making a difference in the lives of others? We're seeking a full-time Client Services Scheduler to join our dynamic team on the Mid North Coast. As a vital member of our organisation, you'll have the opportunity to develop your career in a growing industry while positively impacting your local community.

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently.

• Explore the opportunity to develop your career in a growing industry
• Join a friendly, professional business that provides you with ongoing training and support
• Enjoy the benefits from joining a national network, whilst working locally

The role includes:

• Developing and managing customer service schedules, including service planning, confirmation and short-notice placements and cancellations.
• Preparing and transmitting schedules for customer services to Community Support Professionals.
• Arranging replacement staff to cover planned or unplanned absences and shift changes.
• Coordinate arrangements with subcontractor providers and obtain quotes as needed.
• Coordinate client purchases, including sourcing best-value, quotes, and delivery.
• Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to the people they support
• Monitoring the implementation of individualised plans for customers.
• Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet and payroll data are processed promptly.
• Maintaining and updating data in company information systems, including data entry and maintaining storage of client information, care plans, and visit records.
• Meeting the specified standards for the delivery of quality in-home care and support services.
• Team administration and support.

What you will need:

• Excellent verbal and written communication skills, with proficiency in Microsoft Suite.
• Proven relationship management abilities with internal and external stakeholders.
• Experience in providing services to customers and working towards program outcomes.
• Demonstrated skills in overseeing rosters and coordination of services.
• Customer-focused attitude with experience in managing inquiries.
• Problem-solving skills and ability to mentor field staff.
• Current Criminal Record Check.
• Ability to work effectively as part of a team.
• Previous experience in community care or health/aged care.

What we offer:

• Positive Employee Culture: Join a friendly, professional business that prioritises a supportive work environment and fosters a sense of belonging.
• Training and Support: Enjoy ongoing training and development opportunities to enhance your skills and advance your career, including free access to online learning tools and programs.
• National Network, Local Impact: Benefit from being part of a national network while making a difference in your local community.
• Employee Assistance Program: Access our free Employee Assistance Program to support your well-being and personal development.
• Staff Recognition Programs: Be recognised and celebrated for your hard work and dedication.
• Fun and Supportive Team: Work alongside a team that values collaboration, teamwork, and camaraderie.

Next steps:

If you would like to join our growing team of Community Support Professionals and become part of our friendly, professional network please Apply today.