Customer Service & Administration Assistant
Job No:
JBC1074414
Location:
Warrnambool
Just Better Care is a leading provider disability and aged care services across Australia. An exciting opportunity exists for a Customer Service & Administration Assistant to join our team located in Warrnambool. If your passionate, energetic, dynamic and have a keen eye for detail, then you may be the person we are looking for.
The Customer Service & Administration Assistant is an office all-rounder, offering diversity to a typical administration role. The successful candidate will work closely with our Horsham office ensuring the organisation operates in an efficient and timely processed driven manner. Excellent customer service, communication and time management skills are essential for this role.
Role Overview
- Provide quality customer service and receptionist services such as greet and assist visitors, answer phones, direct calls and respond to inquiries from a variety of sources including Web and email.
- Updating and maintenance of customers, key stakeholders and staff information systems, including staff compliance and compliance reporting.
- Rostering staff to ensure that Just Better Care’s operations are maintained in an effective, timely and consistent manner so that there is a least amount of interruption to our service provision, ensuring a consultative approach with customers and staff regarding shift changes including arranging replacement staff to cover planned or unplanned absences, shift changes and non-compliance services.
- Ensure Customers rosters are distributed monthly
- Preparing documents for management and staff.
- Processing and directing mail and incoming correspondence including checking and actioning emails in a timely and efficient manner
- Monitor and communicate Severe and Extreme weather conditions to staff
- Create and distribute monthly staff newsletter including engaging and targeted content for both territories.
- Assist with interviews, orientation and on-boarding for staff recruitment
- Complete customer contracts and service agreements, and other legislative or JBC documentation.
- Assist with intake of Home Care Package (HCP), NDIS, Brokerage and Private customers including home risk assessments, Independent Contractors Agreements and Brokerage Agreements
- Customer notes and documentation reviews
- Customer check-ins
- Supporting new and existing staff via regular check-ins and probationary procedures.
- Identify and participate in professional development
- Ensure office supplies are available and take stock for ordering
- Be involved and available for on call rotation
- OHS representative for SWV office
- Fire Warden for SWV office
- First Aid Officer for SWV office
- Perform other duties as required
As a representative of the Just Better Care brand, you can be proud of being part of a strong supportive team championing the rights of our customers.
Further information about the role, including the Selection Criteria, is outlined in the Customer Service & Administration Assistant Position Description.
To request a copy of the Position Description, please contact Just Better Care on 03 55597000 or email hr.wv@justbettercare.com or
Click here to view Position DescriptionApplications addressing the key selection criteria close Sunday 12 May 2024
Applications to be emailed to hr.wv@justbettercare.com
or via the following web link:
What We Offer
Flexible work hours
Work the hours that suit you, so you can easily juggle life's other commitments.
Work close to home
Work local, and assist people in and around your own community.
Training
Grow your knowledge and skills with our training programs and online Learning Management System.
Employee Assistance Program
If you ever need additional counselling or support, we're always here to help.
Weekly Pay
Stay on top of your cash flow and your everyday expenses with weekly pay.
Recognition Programs
We have local and national program in place to reward and recognise our team members.
