Customer Service & Support Officer
Job No:
JBC1074506
Location:
Horsham
FULL TIME
Just Better Care provides in-home aged care and disability support services, supporting people to live independently.
An exciting opportunity has become available for a Customer Service & Support Officer (CSSO) to join our team. The position is based in Horsham.
The Customer Service and Support Officer (CSSO) is responsible for providing rostering of shifts, shift changes and liaising with staff and customers on those matters. The CSSO is responsible for administrative and clerical services in order to ensure effective and efficient operations. The CSSO is to provide a courteous, knowledgeable and reliable liaison between customers, the public and staff members. The CSSO is vital to the perceived image of Just Better Care by external and internal stakeholders, the role calls for a professional, and enthusiastic image be maintained at all times.
The CSSO performs end to end delivery of the customer journey, ensuring individualised services and support plans are developed and delivered to both new and recurring customers.
The CSSO helps facilitate business development, customer engagement and retention. The overall responsibility is to provide quality and safe operational supports and services, while maintaining efficiency and cost effectiveness and meeting compliance and procedural requirements. The position is primarily office based and is integral in ensuring person centred services and supports are delivered to customers in line with their service agreements and Just Better Care’s Vision, Mission and Values.
What you will need:
- Ability to meet Selection Criteria as specified in the Position description
- Employee Working with Children Check
- Clearance for work under the NDIS Worker Screening Check
- Driver's licence
What we offer:
- Training and professional development opportunities (including free access to online learning tools and programs)
- Friendly, flexible and supportive work environment with a strong culture
- Access to our free Employee Assistance Program
- Career progression
Next steps:
If you would like to join our growing team and become part of our friendly, professional network please apply today via the following web link;
https://applynow.net.au/jobs/JBC1074506Applications must address the Key Selection Criteria.
Applications close Sunday 28th July 2024
Further information about this role is outlined in the Position Description. Please contact Just Better Care Western Victoria on 03 5381 1432 or email hr.wv@justbettercare.com to request a copy, or
Click on Position Description below to view the position description
What We Offer
Flexible work hours
Work the hours that suit you, so you can easily juggle life's other commitments.
Work close to home
Work local, and assist people in and around your own community.
Training
Grow your knowledge and skills with our training programs and online Learning Management System.
Employee Assistance Program
If you ever need additional counselling or support, we're always here to help.
Weekly Pay
Stay on top of your cash flow and your everyday expenses with weekly pay.
Recognition Programs
We have local and national program in place to reward and recognise our team members.
