Disability Coordinator
Job No:
JBC1074624
Location:
Townsville
About us:
Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.
Our friendly, compassionate and experienced team makes this possible.
The Role:
This is a part - time office based role in Townsville, 37.5 hours/week Monday-Friday. Coordinators are office based staff who perform an integral role in ensuring services are delivered to customer. The coordinator is responsible for coordinating the delivery of services using a team of Community Support Professionals.
The role involves liaising with package or case managers and customers to ensure services are provided in accordance with the customers assessed needs and support professional's availability. The overall responsibility is to provide quality operational services, while maintaining efficiency and cost effectiveness and meeting compliance and procedural requirements.
Duties and responsibilities may include:
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Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
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Preparing and transmitting schedules for customer services to Community Support Professionals
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Arranging replacement staff to cover planned or unplanned absences and shift changes
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Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support
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Monitoring the implementation of individualised plans for customers
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Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
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Maintaining and updating data in company information systems
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Meeting the specified standards for the delivery of quality in-home care and support services
About you:
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Caring, compassionate & friendly
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Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite
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Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills
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Ability to work as part of a team
What you will need:
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Minimum Certificate IV in Disability Services/or Equivalent
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Current CPR / First Aid Certificate
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Current and satisfactory Criminal Record Check
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Current and satisfactory NDIS Worker Screening Clearance & Working with Children Blue Card
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Current Australian Driver’s Licence
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Reliable, registered and insured vehicle (comprehensive insurance is preferred)
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Smartphone with internet access
Next steps:
If you would like to join our growing team and become part of our friendly, professional network please apply today by clicking on “Apply”.
Possible starts with you!
What We Offer
Flexible work hours
Work the hours that suit you, so you can easily juggle life's other commitments.
Work close to home
Work local, and assist people in and around your own community.
Training
Grow your knowledge and skills with our training programs and online Learning Management System.
Employee Assistance Program
If you ever need additional counselling or support, we're always here to help.
Weekly Pay
Stay on top of your cash flow and your everyday expenses with weekly pay.
Recognition Programs
We have local and national program in place to reward and recognise our team members.