Operations Manager
Job No:
JBC1074627
Location:
Cairns
About Us
Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.
Our friendly, compassionate and experienced team makes this possible.
Job Purpose
The Operations Manager performs an integral role overseeing operations for a leading in-home aged care and disability support service provider; manage all aspects of operation, service management, clinical governance and business development by organising and coordinating office operations and procedures in order to ensure organisational effectiveness and efficiency.
This role involves the providing of effective leadership, supervision, and support to staff where necessary, and in ensuring excellence in service delivery, clinical care and compliance with all relevant professional standards, industry standards and legislative requirements.
This role also includes assisting with the development and maintenance of all relevant financial systems and reporting systems in accordance with Just Better Care's Business Operating System, Marketing, IT, WPHS, Recruitment Development and Training of staff. The Operations Manager is responsible to the Franchise Owner for the day-to-day running of the office, service delivery and financial operations.
Main Duties & Principal Accountabilities
- Ensure overall delivery of quality services, compliant systems and related governance of function, in accordance with the organisation’s vision, mission, values & strategic objectives, and in alignment with the requirements of industry laws, regulations and expectations.
- Adhere to all relevant policies and procedures in accordance with Just Better Care’s Quality Management System.
- Develop and implement effective and efficient operational procedures, support all areas of the organisation to assist in administrative compliance.
- Manage all office operations.
- With consideration to operational needs, ensure appropriate levels of supervision of teams, within a self-developed structured framework, and mentor office staff to ensure competence and confidence within their roles, recruitment, training and development for staff of all levels in company.
- Manage team KPI’s, analyse outcomes and provide regular reporting, including annual performance reviews,
- Manage and coordinate staff meetings and training sessions as required
- Identify opportunities for continuous improvement and proactively drive operational efficiencies
- Maintain and respond to customer / broker feedback, while maintaining strong relationships and meet their changing requirements.
- Develop local area marketing plans and business development plans
- Maintain appropriate Work Health and Safety practices.
- Provide regular feedback & reports to Franchise as required.
- Deliver / Attend and participate in meetings and training sessions as required.
Essential Key Competencies
- Minimum 3 years recent experience in a senior management role within Community Care, including oversight of clinical service delivery.
- Possess relevant financial qualification or equivalent knowledge.
- Proven leadership skills and an ability to work collaboratively with stakeholders.
- Working knowledge in the areas of marketing and business development, with experience in driving growth initiatives
- Effective decision making skills with high level of attention to detail and accuracy
- Effective organisational and planning skills
- Strong interpersonal, communications and negotiations skills.
- WPHS / IT / Cert IV Training and assessment.
- Sound computer skills –MYOB / integrated financial software applications & Microsoft Office
- Contemporary knowledge in aged care and disability support reforms
What You Will Need
- Current criminal record check clearance
- Current NDIS Worker Screening Clearance
- Current Working with Children Blue Card
- Current First Aid and CPR Certificate
- Drivers Licence
What We Offer
- Company car with fuel card
- Access to our free Employee Assistance Program
- Training and development opportunities
- Birthday day off
- Immediate start
- Collaborate closely with a committed and helpful team and provide a pivotal role that will allow you to make meaningful influence.
What We Offer
Flexible work hours
Work the hours that suit you, so you can easily juggle life's other commitments.
Work close to home
Work local, and assist people in and around your own community.
Training
Grow your knowledge and skills with our training programs and online Learning Management System.
Employee Assistance Program
If you ever need additional counselling or support, we're always here to help.
Weekly Pay
Stay on top of your cash flow and your everyday expenses with weekly pay.
Recognition Programs
We have local and national program in place to reward and recognise our team members.
