Home Care Package Administrator
Job No:
JBC1074650
Location:
Birtinya
Home Care Package Administrator
JUST BETTER CARE SUNSHINE COAST - LOCATED IN BIRTNYA
Just Better Care is a highly trusted and respected provider of nursing, allied health, social and lifestyle care services in the comfort and privacy of people’s homes. We help people get the most out of life – whether it’s living more independently, getting involved in community activities, staying connected socially or simply getting to and from school or work – our passionate, local and experienced team are here to help by providing quality care experiences.
JOB PURPOSE
The Home Care Package Administrator is responsible for providing administrative, clerical support and customer support to ensure the effective and efficient operation of the local Home Care department. The Home Care Package Administrator will provide a courteous, knowledgeable and reliable liaison between customers and staff. The Home Care Package Administrator will also provide support with administration assistance, compliance assistance, customer on-boarding, finance support, referrals, requesting GP Health Summaries, maintenance of customer records and other administrative tasks required.
DUTIES AND RESPONSIBILITIES
- Provide administrative support to ensure that Home Care operations are maintained in an effective, up to date and accurate manner.
- Supports the processing of referrals and invoicing.
- Monitoring document expiry dates for staff and requesting GP Health Summaries.
- Supports with the organisation and planning of customer reviews.
- Supports with maintenance of customer records and files in all Home Care related matters.
- Supports customer compliance ensuring customer staff records are audited and kept up to date at all times.
- Auditing of customer files and providing reports to management.
- Ensures all Home Care policies, procedures and processes are administered in accordance with Just Better Care’s Business Operating System and in line with Home Care Legislation.
- Perform other related duties as required.
QUALIFICATIONS, KNOWLEDGE OR EXPERIENCE REQUIRED
- Experience in or awareness of issues affecting aged care and community health sectors
- Current and clear Criminal Record Check
- Relevant qualifications in office administration, business or Individual Support (Certificate III in Community services - Preferred)
- Demonstrated experience in administration support
- Demonstrated strong organisational, prioritising and time management skills
- High level verbal and written communication skills
- Demonstrated ability to manage priorities and multi task
- Attention to detail
- Proficient with Microsoft Suite (Word, Excel and Outlook)
- Proficient with a CRM system
- Demonstrated ability to work as part of a team
- Strong computer skills
- A current driver’s licence
ATTRIBUTES AND SKILLS
- Customer Service focus
- Experience in working in a community based organisation
- Certificate III in Admin or Business
Next steps:
If you would like to join our growing team and become part of our friendly, professional network please Apply today.
Just Better Care recognises the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in its workplace. Aboriginal and Torres Strait Islanders are encouraged to apply.
What We Offer
Flexible work hours
Work the hours that suit you, so you can easily juggle life's other commitments.
Work close to home
Work local, and assist people in and around your own community.
Training
Grow your knowledge and skills with our training programs and online Learning Management System.
Employee Assistance Program
If you ever need additional counselling or support, we're always here to help.
Weekly Pay
Stay on top of your cash flow and your everyday expenses with weekly pay.
Recognition Programs
We have local and national program in place to reward and recognise our team members.
