Client Services Manager
Job No:
JBC20242275
Location:
Canberra
Client Services Manager
Just Better Care - Canberra, ACT
- Full-time position
- 90k-110k
- Lead and support a dynamic team
- Make a meaningful impact in the Aged Care and NDIS sectors
About Us
Just Better Care Canberra is a leading provider of high-quality in-home support services, empowering people to live independently through tailored Aged Care and NDIS solutions. We are passionate about delivering person-centred care that makes a real difference in our community.
About the Role
We are seeking an experienced and driven Client Services Manager to oversee and enhance our service delivery. This role is pivotal in ensuring our Aged Care and NDIS services are efficient, compliant, and of the highest standard. You will lead a dedicated team, assisting the Business Manager with payroll process as required, ensuring adherence to NDIS and Aged Care regulations while fostering a culture of excellence.
Key Responsibilities
- Oversee service delivery to ensure high quality, person-centred care.
- Lead and mentor staff to maintain a supportive and effective workplace.
- Manage workforce planning, recruitment, and staff training.
- Ensure financial oversight of Client funding, including payroll, budget management, and funding allocations.
- Maintain NDIS compliance and Aged Care regulatory standards.
- Liaise with external agencies to enhance service integration.
- Drive continuous improvement initiatives and uphold best practices.
About You
To be successful in this role, you will have:
- Experience in team leadership and operational management within the Aged Care or Disability sectors.
- Strong knowledge of NDIS compliance, Aged Care standards, and funding models.
- Excellent financial and budget management skills, including payroll oversight.
- Strong interpersonal, communication, and conflict resolution abilities.
- Demonstrated ability to manage change in a complex work environment.
- High proficiency in IT systems, including Microsoft Office.
- Current Working with Vulnerable People check, NDIS Worker Screening, and National Police Check.
- Unrestricted Australian Drivers Licence
What We Offer
- A rewarding opportunity to lead a passionate team and make a difference.
- Competitive salary and benefits.
- Ongoing professional development and career growth.
- A supportive and collaborative workplace culture.
How to Apply
If you are an experienced leader looking to contribute to a growing and respected organisation, we’d love to hear from you! Apply today with your resume and a cover letter outlining your suitability for the role. Any questions please do not hesitate to contact us on 02 6280 4070 or canberra@justbettercare.com
Just Better Care Canberra & South Coast is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
What We Offer
Flexible work hours
Work the hours that suit you, so you can easily juggle life's other commitments.
Work close to home
Work local, and assist people in and around your own community.
Training
Grow your knowledge and skills with our training programs and online Learning Management System.
Employee Assistance Program
If you ever need additional counselling or support, we're always here to help.
Weekly Pay
Stay on top of your cash flow and your everyday expenses with weekly pay.
Recognition Programs
We have local and national program in place to reward and recognise our team members.
