Rostering / Scheduling

Community Care Coordinator

         Working in new offices at Gledswood Hills with parking.

                     Full time or Part time Negotiable

This is a Highly Valued position within the Community Care sector, as you will be managing the Daily Client Rosters  of our many customers  and the amazing Community Care Staff whom support our customers.

Working with  our Community Care Staff providing supports to our In Home Customers whom may have Home Care Packages (Support @Home ) CHSP Packages be a VHC/DVA customers, an NDIS customers, living how they choose or a recently discharged customers  from hospital and Private Clients.

Do you have scheduling / rostering  and office experiences in a Community Care Service?

Do you enjoy the challenge of  scheduling / rostering across a Community Care environment?  

Do you enjoy daily contact with Community Care Workers in planning what is best for our customers?

Would you enjoy working with our team of Registered Nurses and our NDIS Support Coordinator to ensure "best practices" for the customers?

Are you passionate about making a positive difference in your local community and would you enjoy working with Community Care Clients  and Staff?

Do you want to assist people to live independently in their home, keeping them safe and connected to their community, where they are happy?

Do you enjoy team work?

Do you wish to advance within the sector? 

Just Better Care Macarthur is seeking a permanent full time or part-time experienced administration team member with  scheduling / rostering experience and certainly great computer skills, to join the team as we continue to grow and support our customers in their daily living in  the way they wish to.

As a team member you will play a key role in helping customers and families receive the care and support services they need and reporting to the Client Services Managers Team.

The position is responsible for coordinating the delivery of services using a team of qualified Home Care Workers.

You will be the initial point of contact for Home Care Workers, Case Managers and Customers, ensuring our customers across Aged Care, CHSP, NDIS, Veterans (VHC) private and brokerage customers get the right care at the right time.

You will work directly with the Client Services Managers, NDIS Support Coordinators and the Finance team. 

 About us:

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 20 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible. You can be one of US!

This position is situated in Gledswood Hills, providing support, scheduling / rostering for Macarthur and the Murrumbidgee Lachlan area using Alaya care. (Training provided)

1. Duties and responsibilities include:

Making and receiving calls and emails from internal and external stakeholders. 

APPLICANTS MUST have scheduling / rostering in Community Care experience ie Home Care Packages / CHSP, NDIS rosters. 

Advantage  to have Alaya Care rostering experience  

• Developing and managing customers service schedules, including service planning, confirmation and short notice placements and cancellations
• Monitoring the implementation of individualised plans for customers
• Verifying allocation of Home Care Workers against  client service schedules to ensure timesheet data is processed in a timely manner
• Preparing and transmitting schedules for customers services to our Home Care Workers
• Arranging replacement staff to cover planned or unplanned absences and shift changes
• Maintaining and updating data in the company information systems
• Meeting the specified standards for the delivery of quality in-home care and support services
• Supporting and being actively involved  with other team members around all staff training and planning
• Provide services that supports compliance within all areas of the business.
  
                                      About  You.  
• You MUST have recent experience in administration within a busy environment - preferably Community Care. 
•  You must have scheduling / rostering  experience within the Community Care sector 
• You must live within or very near  the Macarthur / Liverpool / Fairfield /  Wollondilly  areas
• You will be ---Comfortable working in a small team environment and dealing with multiple work requests.
• Preferable candidate to have an understanding of the NDIS and the Aged Care sector HCP.
• Ability to think in a fast paced environment
• Ability to work with customers that have a diagnoses which may affect behavioural patterns/sound resilience
• Ability to work with clients  & staff with English as a second language
• Strong interpersonal, communications and negotiations skills
• Ability to build and develop a strong relationship
• Effective decision making skills
• High level of attention to detail and accuracy
• Effective organisational and planning skills
• Highly proficient computer skills including Microsoft Office
• Support your Team Members
• Happy to do 8 hours (including unpaid break of 30min) shifts between 8.am and 5.00pm and On Call when regular on call coordinator on leave.

Possible starts with you!