Senior Scheduling Coordinator

Job No: JBC20250649

Location: Parramatta

Employment Status: Full-time

No. of Vacancies: 1

Closing Date: 16 Aug 2025 AEST

Are you passionate about making a positive difference in your local community?
Assist customers to live independently in their home, keeping them safe and connected to their community.

We are looking for a permanent full time Senior Scheduler to join our caring and dynamic office team in Parramatta. Just Better Care Schedulers play a key role in helping families receive the care and support services they need.

Schedulers are responsible for coordinating the delivery of services using a team of qualified Home Care Workers. You will be the point of contact for Home Care Workers, Case Managers and Customers, ensuring our aged care/NDIS customers get the right care at the right time.

About us:

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible.

Duties and responsibilities include:

Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations in accordance with day-to-day rostering requirements
Preparing and transmitting schedules for customer services to Home Care Workers, including accurate support information to ensure that the staff can perform their role accordingly.
Making and receiving calls and emails from internal and external stakeholders. Screening and forwarding incoming calls.
Arranging replacement staff to cover planned or unplanned absences and shift changes
Ensure the accurate entry of shifts, leave and mileage into the rostering tool.
Verifying allocation of Home Care Workers against customer service schedules to ensure timesheet data is processed in a timely manner
Maintaining and updating data in company information systems
Meeting the specified standards for the delivery of quality in-home care and support services
Perform high quality administrative duties in a high-volume environment.
Perform other duties consistent with the position.

About you:

Experience using Alayacare is mandatory.
Proven experience in rostering, scheduling, or workforce coordination.
Strong attention to detail and ability to problem-solve on the fly.
Ensuring compliance with Award conditions (e.g., hours, breaks, shift types).
Communicating roster changes clearly to staff and clients.
Maintaining up-to-date information in rostering systems such as AlayaCare.
Collaborating with internal teams to support staff wellbeing and service continuity.
Producing reports on rostering efficiency and workforce utilisation.
Minimum 1 years recent experience in a scheduling role within Community Care
Have an understanding of the NDIS and the Aged Care sector
Ability to think in a fast paced environment
Ability to work with customers that have a diagnoses which may affect behavioural patterns/sound resilience
Ability to work with customers & staff with English as a second language

Strong interpersonal, communications and negotiations skills
Ability to build and develop a strong relationships
Effective decision making skills
High level of attention to detail and accuracy
Effective organisational and planning skills
Highly proficient computer skills including Microsoft Office

Creating and managing rosters to ensure efficient support worker allocation.

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This information will be used solely for the purposes of your application for employment with Just Better Care. We will never share your personal information with any person or organisation unless we have your written permission to do so, or are required to by law or subpoena.