Scheduling Officer
Job No:
JBC20250670
Location:
Varsity Lakes
Just Better Care provides in-home aged care and disability support services across Australia, empowering individuals to live independently. With over 15 years of experience, we have been dedicated to supporting older adults and people with disabilities to maintain their independence in their own homes and stay connected to their communities. We are currently seeking a Scheduling Officer to join our team in Varsity Lakes.
The Role:
Scheduling Officers play a key role in ensuring seamless service delivery to our customers. As a Scheduling Officer, you will be responsible for coordinating services using a team of community support professionals. Your primary focus will be to provide high-quality operational support, ensuring efficiency, cost-effectiveness, and compliance with organisational procedures.
Duties and responsibilities include:
- Develop and manage customer service schedules, including service planning, confirmations, and managing short-notice placements and cancellations.
- Prepare and transmit schedules for customer services to support professionals.
- Verify the allocation of support professionals against customer service schedules and investigate any discrepancies.
- Arrange replacement staff to cover leave, planned or unplanned absences, shift changes, and non-compliance services.
- Manage day-to-day service activities, including answering and actioning incoming calls and emails.
- Monitor the implementation of individualised plans for customers to ensure services meet required standards.
About you:
- Relevant qualifications in Community Care or Business Administration.
- Previous rostering experience (preferred).
- Strong interpersonal, communication, and negotiation skills.
- Ability to work flexibly to respond to changing customer needs.
- Effective decision-making skills with high attention to detail and accuracy.
- Excellent organisational and planning abilities.
- Proficient computer skills, including Microsoft Office.
What you will need:
- Current criminal record check clearance and Working With Children Check.
- Current Australian Driver’s Licence and access to your own vehicle (preferred).
What we offer:
- The opportunity to be part of a supportive and friendly team.
- Hybrid working conditions once training has completed
- Access to our free Employee Assistance Program (EAP)
- Casual Fridays and a regularly stocked snack station
Next steps:
If you are interested in joining our team as a Scheduling Officer and becoming part of our caring and professional network, apply today!
What We Offer
Flexible work hours
Work the hours that suit you, so you can easily juggle life's other commitments.
Work close to home
Work local, and assist people in and around your own community.
Training
Grow your knowledge and skills with our training programs and online Learning Management System.
Employee Assistance Program
If you ever need additional counselling or support, we're always here to help.
Weekly Pay
Stay on top of your cash flow and your everyday expenses with weekly pay.
Recognition Programs
We have local and national program in place to reward and recognise our team members.
