Support at Home Care Partner Monday–Friday | 8:30am–4:30pm | Permanent Fulltime Role   Gympie 

Join Just Better Care, a leading national provider of Support at Home aged care and Disability Support.  Make a real impact supporting older Australians to live independently at home, while working in a supportive, friendly and flexible environment.

 Duties and responsibilities include:

• promoting and signing up new participants, explaining the Support at Home program. 

• Monitoring and following up Incidents and hazards, undertaking Assessments within the community. 

• completing care plans, home safety checklists, developing budgets, and providing ongoing case management to participants, demonstrating their goals, progressions and outcomes/achievements. 

• Provide financial and case management services to customers, and representatives where required.

• Building professional relationships internally and externally and look for creative care solutions to achieve the best outcomes for clients

• Ensure services are delivered are in line with the person centred and consumer directed principles and assist customers to access other alternative services where the services are no longer meeting their needs.

• completing care plans, home safety checklists, developing budgets, and providing ongoing case management to participants, demonstrating their goals, progressions and outcomes/achievements. 

• We support our participants in Budget management and liaise with ACAT, My Aged Care, PRODA and other regulatory bodies, GP’s, specialists, allied health to ensure the best outcomes possible.  

• There is also extensive daily administration tasks requiring attention to detail and follow up.

• Ensure compliance with all Just Better Care policies and procedures, statutory and contractual requirements in relation to management of service delivery.

• Apply and uphold principles of equity and anti-discrimination in the workplace and adhere to organisational and legislative Health, Safety and Environment requirements.

About you:

• Caring, compassionate & friendly

• Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite

• Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills

• Ability to work as part of a team

• Previous customer service coordination experience in the health/aged care, non for profit, community services sector is desirable 

What you will need:

• NDIS Worker Screening Clearance / Criminal Record Check

• Essential requirements include strong computer and administrative skills (CRM experience essential),

• excellent multitasking, prioritisation and problem-solving abilities to excel in a fast paced working environment.  

• High-level customer service and communication skills.  

• Ability to work independently and as part of a team.  

• Experience working to KPI’s, billing for time. 

• Desirable – Experience working in community aged care and awareness of new Support at Home program.

We Offer 

A flexible working environment, laptop, mobile phone, free uniforms, company vehicle availability and free parking. 

Ongoing training and career development

Employee Assistance Program, recognition & wellness programs, weekly pay. 

Graduates and experienced registered nurses are encouraged to apply.

 Why just better care ? :

For over 15 years we’ve supported older people and people living with disability to remain independent and connected to their community. Our compassionate team on the Sunshine Coast region is committed to delivering high-quality, person-centred care — and we’d love you to join us.

If you’re passionate, values driven and ready to make a meaningful difference in your community, we want to hear from you. Apply today!

Just Better Care is an equal opportunity employer and welcomes applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples.

 Next steps:

If you would like to join our growing team and become part of our friendly, professional network please apply today by clicking on “Apply”.

Possible starts with you!