Home Care Operations Team Leader
Job No:
JPR1828
Location:
Bentley
Juniper is a leading provider of care, accommodation and support services for older Western Australians. We are currently seeking a Home Care Operations Team Leader to join our Home and Community Care Team in the South Metropolitan area.
The Home Care Operations Team Leader is responsible for providing leadership to our team of Customer Care Leads to ensure quality care is delivered to a range of customers in their own homes. The Operations Team Leader is responsible for managing a portfolio of government funded programs, financials, budgets and rostering activities, including risk mitigation, in alignment with community aged care legislation.
Whilst working in this rewarding role you will provide strong leadership and management across Juniper Home and Community services and be responsible for overall service delivery, ensuring staff and customers are coordinated in their relevant programs.
On offer for the successful candidate is a permanent full-time position, working 75 hours per fortnight and the role is inclusive of a salary packaged vehicle.
If this sounds like the perfect role for you, we encourage you to apply online and look forward to reviewing your application.
Key Responsibilities of this role
- Recruit, lead, inspire and manage a team of Customer Care Leads
- Provide strategic direction to the team to ensure the effective planning, development and delivery of high quality and sustainable services
- Provide ongoing supervision, coaching, support and constructive feedback to address individual and team capability gaps and growth opportunities
- Deliver high quality customer service, including the timely and appropriate management of customer feedback and complaints
- Analyse program outputs and ensure services provided meet approved care plans, key performance indicators, service standards, relevant legislation and accreditation standards
- Identify opportunities for improvement to services provided and recommend changes to procedures and standards that impact beyond own team
- Ensure compliance with Occupational, Safety and Health requirements including appropriate Injury Risk Management
Qualifications, knowledge and experience required
- Completed a tertiary Management Diploma, Certificate III or IV in Individual Support, Home & Community Services or Aged Care
- Knowledge of home and community care standards and guidelines in aged care
- Knowledge of and commitment to occupational safety and health
- Frontline Management experience essential
- Minimum 3 years of experience (within the past 10 years) working as part of a team responsible for the provision of community based aged care
- Demonstrated decision making and problem-solving skills
- Well-developed communication skills both verbal and written and interpersonal skills to develop effective relationships and resolve client and staff issues
- Excellent organisational and time management skills
- Well-developed interpersonal and communication skills
- Ability to work cooperatively in a fast-paced team environment and with little supervision
- Able to initiate and implement continuous improvement strategies
- Current driver’s licence and reliable vehicle - essential
The perks and benefits
- Salary $105,000 per annum, plus 11% superannuation
- Salary Package up to $18,550 per annum tax free
- Salary package a vehicle
- Non-profit values driven Western Australian aged care provider
- All employees have access to Juniperks an online platform that unlocks exclusive retail discounts, employee perks, wellness initiatives and peer acknowledgement
- Health Insurance discounts
- Employee Assistance Program with free counselling
To be considered for this position please submit your application online including a current curriculum vitae and an introductory cover letter.
People of all ages and cultures are encouraged to apply. Shortlisting will commence immediately.